The Servion Group · 3 months ago
Business Systems Supervisor - Encompass
New Brighton,MN,US
Full-time
Onsite
Mid, Senior Level
$65K/yr - $82K/yr
3+ years expThe Servion Group is seeking a Business Systems Supervisor – Encompass to oversee the administration and optimization of the Encompass Loan Origination System. This role involves managing a team of administrators, ensuring system performance, regulatory compliance, and continuous improvement while collaborating with stakeholders to enhance operational efficiency.
AdviceFinanceFinancial Services
Responsibilities
Lead, mentor, and manage Business Systems Administrators
Establish team goals, KPIs, and performance expectations to support organizational objectives
Conduct regular performance reviews, provide coaching, and identify professional development opportunities
Resolve escalations and complex system issues efficiently and effectively
Create and maintain team schedules, assignments, and workload distribution
Foster a collaborative, positive team culture and facilitate team-building activities
Participate in leadership meetings, contributing insights on system capabilities, roadmaps, and resource planning
Perform all other duties as assigned
Manage Encompass system configuration including personas, business rules, workflows, milestones, input forms, and security settings
Oversee user access, permissions, and audit compliance across all mortgage technology platforms
Implement system updates, patches, and new releases; coordinate testing, validation, and deployment
Maintain system documentation, configuration standards, and platform governance guidelines
Support third-party integrations
Troubleshoot complex system issues, partnering with IT, vendors, and internal stakeholders
Develop and maintain custom Encompass forms, templates, input fields, dashboards, and reporting tools
Create, refine, and deploy automation through business rules, workflows, and scripting tools where appropriate
Conduct user acceptance testing (UAT) and quality assurance for all system changes
Recommend enhancements based on process analysis, system usage, and stakeholder feedback
Ensure data integrity, accuracy, and security across all mortgage systems
Oversee data imports/exports, database relationships, and cross-system data mapping
Support compliance initiatives including TRID, HMDA, RESPA, and audit readiness
Maintain logs, audits, change management records, and regulatory documentation
Identify and lead process improvement initiatives to improve operational efficiency and reduce manual work
Provide reporting and analytics that support business decisions, performance monitoring, and compliance
Contribute to technology roadmaps, system upgrade strategies, and long-term LOS planning
Support business continuity, disaster recovery planning, and platform risk mitigation
Qualification
Required
Associate or bachelor's degree in information technology, business systems, computer science, or related field
3+ years in software administration (ideally Encompass LOS or similar mortgage technology) with 1+ year supervisory or team lead experience
Encompass Administrator Certification, Ice Mortgage Technology certifications, ITIL, Microsoft, or relevant certifications preferred
Ability to work on PC-based platforms daily
Occasional after-hours support for critical updates or outages
Benefits
Medical Insurance
Telehealth Services
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability
Long-term Disability
Legal and Identity Theft Protection
Critical Illness Insurance
Hospital Insurance
Accident Insurance
Participation in 401k Plan with up to 5% company match
Variable Bonus Pay
Company
The Servion Group
The Servion Group is a financial services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Kook
Director of Human Resources
Company data provided by crunchbase