MANTECH · 1 day ago
Field IT Support Technician
Springfield, VA
Full-time
Onsite
Mid Level
4+ years expMANTECH seeks a motivated, career and customer-oriented Field IT Support Technician to join our team in Springfield, VA. In this role, you will provide on-site customer support, troubleshoot and repair various IT equipment, and manage service requests while ensuring proper equipment accountability and maintenance.
Cyber SecurityInformation TechnologySecurityTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnose, test, and repair printers, workstations, servers, laptops, monitors, keyboards, and mice, providing on-site technical support at customer locations as required
Perform component-level troubleshooting by conducting operational checks, configuration, preparation, and repair using technical manuals, schematics, and a working knowledge of TCP/IP fundamentals
Receive, process, and resolve service requests, Category II tickets, and backorders in a timely and professional manner
Process all returned equipment by repairing in-house when possible or coordinating vendor repair; items deemed non-repairable are processed for PTI in accordance with procedures
Compile and provide monthly operational and maintenance data as required
Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects
Work required shift from 6:00 AM to 2:30 PM as part of a coverage team operating between 6:00 AM and 6:00 PM
Qualification
Required
High School Diploma with 8+ years of experience, an Associate's Degree with 6+ years of experience, or a Bachelor's Degree with 4+ years of experience
Direct experience troubleshooting, testing, and repairing printers, VTC systems, and VoIP phones in the customer environment
Familiarity with TCP/IP networking fundamentals, ticketing systems, and vendor repair coordination
Ability to read technical manuals and use common software tools (e.g., Microsoft Word, printer configuration)
Ability to obtain and maintain a forklift license
Must have a current/active TS/SCI with Polygraph
Must be able to remain in a stationary position at least 50% of the time
Constantly operate a computer, phone, and other office equipment for extended periods of time
Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces
Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts
Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment
Capable of operating hand tools, test equipment, and a forklift (license required or obtainable)
Preferred
CompTIA A+, Network+, or equivalent technical certification
Experience providing IT hardware support, including PTI processing
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job
Company
MANTECH
ManTech is a technology company that offers cyber, IT, and data analytics technologies and solutions for security programs.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-16Acquired
2002-02-07IPO
Leadership Team
Matt Tait
Chief Executive Officer & President
Gavin Greene
VP of Business Development
Recent News
2026-01-16
Washington Technology
2025-12-11
GlobeNewswire
2025-12-10
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