Flexcar · 18 hours ago
Member Services Associate- Chestnut Hill
Chestnut Hill, MA
Full-time
Onsite
Entry Level
$24/hr - $26/hr
3+ years expFlexcar is redefining how people access vehicles with a flexible car subscription model. They are seeking a Member Services Associate to be the first point of contact for in-person customers, providing exceptional customer service and support for vehicle pickups and returns.
AutomotiveCustomer ServiceRetail
Responsibilities
Serve as a Flexcar product expert for visitors, confidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members
Actively welcome and educate walk-in visitors about Flexcar’s product offerings and value proposition
Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store’s success
Resolve order or vehicle-related issues using empathy and clear communication, taking ownership to de-escalate concerns and ensure member satisfaction. Work closely with customer care, vehicle support teams and the main hub to ensure swift resolutions
Provide top-notch support to members, including ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff
Work closely with our Marketing and Voice of the Customer teams to share real-time customer insights, frequently asked questions, common feedback or customer friction points
Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back
Coordinate with Flexcar’s main operations hub to manage vehicle logistics, inventory updates, and appointment readiness
Use company systems to manage member accounts, communicate with members and keep accurate records
Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively
As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager
Qualification
Required
3-5 years in a customer facing role in customer service or retail, ideally within a fast-paced environment
At least 21 years or older with a valid driver's license and an acceptable driving record (per company standards)
Willingness to operate vehicles and work in any weather conditions, including evenings, weekends, and holidays, as needed
Exceptional interpersonal and communication skills, with strong listening skills and a passion for delivering outstanding service
Ability to think critically, multitask in a fast-paced environment, and maintain strong attention to detail while supporting member needs
Proficient in computer skills and quick to learn new software systems
Track support cases diligently, ensuring timely resolutions and effective follow-up
Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions
Benefits
Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and sick time.
Medical, Dental, and Vision eligibility day one.
Discounted employee rate on Flexcar products.
401(k) with company match from day one of hire.
Company
Flexcar
Flexcar is a vehicle subscription company that offers insurance and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Quinlan
Chief Operating Officer
Alisha Gandhi, MLER
Talent Acquisition Partner
Recent News
2025-01-29
GlobeNewswire News Room
2023-10-11
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