Illinois Department of Innovation & Technology (DoIT) · 15 hours ago
Computer Support Technician II (Information Services Specialist II Option C)
Springfield, IL
Full-time
Hybrid
Entry Level
1+ years expThe Illinois Department of Innovation & Technology (DoIT) is seeking a Computer Support Technician II to provide professional technical support in a dynamic and problem-solving environment. The role involves ensuring compliance with DoIT standards in computer setup, installation, maintenance, and providing troubleshooting support for agency computer customers.
GovernmentInformation TechnologyNetwork Security
No H1B
Responsibilities
Under general supervision, serves as a Computer Support Technician II for the Department of Innovation & Technology (DoIT), providing professional technical support and assisting in intermediate personal computer services functions, including ensuring DoIT standards and procedures are followed in the setup, installation, maintenance, upgrade, inventory, and general use of personal computers and associated software packages
Provides intermediate level on-site and remote troubleshooting and support services for agency computer customers and equipment, including providing accurate and quality on-site and remote resolutions to user reported problems with computer hardware, software and related peripherals or services on a statewide basis
Participates with senior analyst in the analysis of configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems, ensuring configurations comply with agency security considerations, performance requirements and established standards
Conducts training sessions for end users and staff and provides one-on-one training to users, including evaluating training sessions and providing telephone support to users
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures
Performs other duties assigned or required which are reasonably within the scope of duties enumerated above
Qualification
Required
Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields
Requires one (1) year of Client Services or related Information Technology experience
Requires one (1) year of professional experience providing enterprise-level computer technical services for end users, including support for Microsoft Office 0365, Windows applications, and associated software packages, while maintaining compliance with standards and procedures for setup, installation, maintenance, and troubleshooting
Requires one (1) year of professional experience supporting and troubleshooting Microsoft Windows and Mac operating systems, including configuration, installation, and maintenance of desktop and laptop systems and related peripherals to meet provided security and performance requirements
Requires the ability to verify identity
Requires employment authorization to accept permanent full-time position with the State of Illinois
Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history
Requires a valid driver's license and the ability to travel, including occasional overnight stays
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc
Requires the ability to serve in an on-call capacity
Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays
Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties
Requires the ability to lift and carry objects or equipment weighing up to 30 pounds
Preferred
One (1) year of professional experience providing enterprise-level computer technical services for end users, including support for Microsoft Office 0365, Windows applications, and associated software packages, while maintaining compliance with standards and procedures for setup, installation, maintenance, and troubleshooting
One (1) year of professional experience supporting and troubleshooting Microsoft Windows and Mac operating systems, including configuration, installation, and maintenance of desktop and laptop systems and related peripherals to meet provided security and performance requirements
Working knowledge of automated software deployment tools such as System Center Configuration Manager (SCCM), Microsoft Windows/Microsoft Installer scripts, or Lite-Touch, including performing configuration, installation, and updates of vendor-supplied hardware, software, and peripherals
Working knowledge of network communication concepts and principles, including configuring client network settings, troubleshooting routing protocols, VPN connectivity, and utilizing tools such as Zscaler and Citrix VDA to ensure secure and efficient system performance
Working knowledge of providing intermediate-level on-site and remote troubleshooting and support services for computer hardware, software, and related peripherals, including utilizing tools such as Beyond Trust, Webex, or Active Directory (AD) to deliver accurate and timely resolutions to user-reported issues
Ability to conduct end-user training sessions and providing one-on-one instruction on computer systems, software applications, and security awareness programs
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives
Benefits
Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carryover year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
Company
Illinois Department of Innovation & Technology (DoIT)
Vision A reimagined Illinois government empowered by innovation and technology.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lori Sorenson
Chief Technology Officer
Adam Ford
Chief Information Security Officer
Recent News
Government Technology US
2025-04-12
2025-03-10
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