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GoHealth Urgent Care · 1 day ago

Senior Training Specialist - Field

San Francisco, CA

Full-time

Onsite

Senior Level

6+ years exp

GoHealth Urgent Care is a healthcare provider focusing on urgent care services. They are seeking a Senior Training Specialist – Field who will drive market-level training strategy and provider readiness while executing complex Go-Lives and leading advanced clinical education initiatives across multiple markets.

Hospital & Health Care

Responsibilities

Serve as a senior EMR training expert and advisor

Mentor and coach Training Specialists I and II

Identify training risks and implement mitigation strategies

Own training strategy and execution for assigned markets

Lead complex Go-Lives and new market launches end-to-end

Partner with Market Presidents, Directors of Operations, and Clinical Leadership to assess readiness, identify risks, and recommend mitigation strategies that influence operational decisions

Facilitate and lead Medical Director forums and provider education sessions, tailoring content to address market-specific needs and enterprise priorities

Translate enterprise clinical initiatives into actionable education programs, ensuring alignment with evidence-based practice and regulatory standards

Act as a trusted advisor to Medical Directors and providers, providing consultative guidance on clinical workflows, Epic optimization, and compliance requirements

Function as an Epic Credentialed Trainer, designing and delivering advanced EMR training aligned with GoHealth workflows and documentation standards; advise on system enhancements

Collaborate with EMR Training and Clinical Learning teams to refine system-based education and propose enterprise-level improvements based on market feedback

Design and deliver advanced onboarding and upskilling programs for clinical roles (MAs, RNs, Radiologic Technologists) and providers, adapting strategies to market complexity

Lead culture orientation and clinical readiness programs for new markets, ensuring consistency and operational alignment

Analyze training effectiveness using competency validation, assessments, and market feedback, preparing insights and recommendations for enterprise learning strategy

Identify trends and gaps across markets, influencing enterprise-level education initiatives and continuous improvement efforts

Provide oversight and validation of Training Coaches/Learning Coaches, mentoring and guiding their development to ensure quality and consistency

Serve as a mentor and escalation resource for complex clinical or training issues, supporting succession planning and capability building within the learning function

Qualification

Epic Credential TrainerClinical education experienceClinical operations knowledgeClinical licenseBLS certificationFacilitation skillsCustomer serviceInterpersonal skillsProblem solvingDecision makingTeamwork

Required

High school diploma or equivalent

Graduate from an accredited clinical program, including but not limited to: Medical Assistant, EMT, Paramedic, Registered Nurse (RN)

Active, unrestricted clinical license in state of employment (as applicable to role)

Required certifications (e.g., BLS, NCCT, RMA, etc.)

Epic Credential Trainer (or ability to obtain within defined timeframe)

6+ years of progressive clinical experience in urgent care, emergency medicine, outpatient, or acute care settings

2+ years of formal clinical education, training, or precepting experience

This role is patient-facing, involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills

Advance understanding of clinical operations, workflows, and regulatory requirements

Demonstrated ability to influence without authority at the market and executive level

Strong facilitation skills with experience leading physician and provider-level forums

Expertise in Epic workflows, clinical documentation standards, and optimization

Ability to assess marker-specific needs and tailor training strategies accordingly

High degree of autonomy, adaptability, and comfort operating in ambiguous environments