Direct Supply · 5 hours ago
Client Support Intern
Milwaukee, WI
Internship
Onsite
InternDirect Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Client Support Intern position, you’ll play a critical role in delivering outstanding technical support to fellow Partners, providing Tier 1 customer service and troubleshooting for technology-related needs.
E-CommerceHealth CareHospitalMedical
Responsibilities
Deliver exceptional support for on-site and remote Partners, providing timely assistance for technical requests and issues
Manage and respond to requests via Zendesk across email, phone, and chat channels
Image, configure, and troubleshoot workstations; perform advanced hardware diagnostics and repairs
Support peripheral devices, including phones and network printers
Install and configure software, while prioritizing and managing multiple support tasks
Escalate more complex issues to internal technical teams and maintain consistent communication with Partners
Document support interactions and processes to build internal knowledge repositories
Participate in small client support projects and identify opportunities for workflow or service improvements
Qualification
Required
Currently pursuing an Associate's or Bachelor's degree in Management Information Systems (MIS), Information Technology, or a related IT field
Graduation date of May 2027 or later
Ability to work part-time (15–20 hours/week) during the school year and full-time (40 hours/week) during the summer and breaks
Strong technical troubleshooting skills, paired with the ability to clearly communicate solutions across multiple channels
Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels
Demonstrates Composure – Manages stress and pressure gracefully, maintaining professional maturity at all times
Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues
Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service
Preferred
Experience with hardware setup, troubleshooting, and software installation
Familiarity with Zendesk or another ticketing system
Previous customer or technical support experience
Ability to work in a fast-paced, team-oriented environment
Benefits
Generous benefit package available.
Company
Direct Supply
The Direct Supply family of companies cares for every critical area of Senior Living, providing everything from equipment and eCommerce to
Founded in 1985
1001-5000 employees
H1B Sponsorship
Direct Supply has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (4)
2022 (7)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
J
Jim Pieroth
Chief Financial Officer
C
Corey Denman
President & COO
Recent News
2025-08-24
BizTimes Milwaukee
2025-04-17
Seattle TechFlash
2025-04-15
Company data provided by crunchbase