Linnaeus · 9 hours ago
Experience Customer Service Representative
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expVicar Operating is looking for an experienced Client Service Representative to join their team at VCA Animal Hospitals, where the health of pets and excellent service are top priorities. The CSR will play a crucial role in customer service, managing appointments, educating clients about pet care, and maintaining hospital records and cleanliness.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
2 Years Veterinary experience required
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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