Siemens · 2 days ago
IT Professional - Site Support Specialist
Wendell, NC
Full-time
Onsite
Mid Level
$69K/yr - $118K/yr
3+ years expSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking an IT Professional - Site Support Specialist to support Siemens Smart Infrastructure’s North America Electrification and Automation group by implementing digitalization solutions and providing IT support for manufacturing and warehousing technology ecosystems.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Responsibilities
Oversee the entire lifecycle of problem resolution, while preventing recurrence and minimize organizational impact
Manage service requests throughout their lifecycle, ensuring efficiency and professionalism in fulfilling customer needs and maintaining high levels of customer satisfaction
Maintain and manage service assets and configuration items, ensuring accurate and verifiable configuration records to support other service management processes
Ensure the services delivered meet agreed-upon quality levels to maintain customer satisfaction
Oversee the lifecycle of system changes, enabling beneficial changes to be implemented with minimal disruption to IT services, while using the required processes and tools
Diagnose and resolve customer-reported issues, adhering to departmental standards to meet customer expectations
Solve complex problems and mentor others in effective problem-solving methods, using systematic analysis, industry-standard methodologies, and data-driven solutions to ensure root causes are identified and actions are taken to prevent recurrence
Support the development, maintenance, and effectiveness of IT services, ensuring that tools and resources (e.g., IT Service Catalog, Asset Management systems) are available and functional
Serve as the main point of contact for end-user and shop floor operational needs related to service inquiries, nurturing positive relationships with key customers and suppliers
Provide initial consultation on IT operational issues and opportunities, working with appropriate service providers and ensuring effective follow-up until resolution
Maintain familiarity with Operational Level Agreements (OLAs) between IT service owners
Promote root cause analysis for recurring issues using formal problem-solving methodologies
Track and monitor IT service consumption, helping to drive reductions in usage across the SI EA business unit
Build positive relationships with end users to deliver a good experience with IT teams and tools
Collaborate with Controls and Manufacturing engineers to provide OT/IT support
Deploy Factory and End User Compute devices, ensuring compliance with organizational security standards
Qualification
Required
3-5 years proven experience providing end-to-end IT support for LAN factory environments, including devices such as handheld scanners, endpoints, label printers, and other peripherals
3-5 years managing IT infrastructure
Demonstrated analytical and troubleshooting capabilities
Proficient in English both written and verbal
Ability to travel 10% beyond the Wendell area as needed
Ability to work in the U.S. without the need for current or future employer-sponsored work authorization. Exceptions may be considered for current Siemens employees already working in the U.S. who require continued support from Siemens regarding their work authorization
Preferred
Cisco Network certification(s) preferred
Bachelor's degree preferred
Experience in relevant IT domains (used in manufacturing)
A proactive problem-solving attitude
A strong inclination for continuous learning and improvement, with an emphasis on resolving challenges efficiently
Exceptional interpersonal skills for building and nurturing relationships across diverse teams and organizations
Experience supporting WAN and Server infrastructure deployment
Demonstrated success in supporting large and complex technical projects, delivering exceptional results
Effective communication skills to engage with partners at all levels, including senior leaders
Proficiency with Active Directory
Previous experience supporting ERP/MES systems
Candidates without a need for employer-funded relocation preferred
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
Morningstar.com
2026-02-06
Company data provided by crunchbase