Right Click, Inc. · 10 hours ago
Field Technician II
Irvine, CA
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expRight Click, Inc. is a customer-focused provider of information technology hardware, services, and support. They are seeking an experienced IT Field Technician to serve as a higher-level point of contact for clients, prioritizing operational excellence and ensuring client satisfaction through various technical support tasks.
Information Technology
Responsibilities
Hands on experience supporting RMM, PSA, documentation, security, backup, password vault, and endpoint protection tools in a multi-client MSP environment, with strong adherence to SOPs, change control, security best practices, and accurate documentation
Strong understanding of identity, endpoint, email, and network security, including phishing response, account compromise investigation, EDR platforms, SaaS security alerts, first response incident actions, and proper escalation
Advanced troubleshooting of level 2 and 3 tickets, with ownership of problem tickets, root cause analysis, and proactive identification of issues before client impact
Intermediate to advanced networking knowledge including TCP IP, VLANs, routing, firewalls, VPNs, packet captures, logs, and monitoring tools, with hands on experience configuring and troubleshooting switches, firewalls, wireless networks, and site to site and client VPNs across Cisco, Meraki, Fortinet, Ubiquiti, and Aruba environments
Strong Microsoft 365 support experience in multi-tenant environments, including Entra ID user, group, license, MFA, and Conditional Access management, Exchange Online, SharePoint, OneDrive, Teams, audit logs, phishing response, and secure troubleshooting of access, email, collaboration, and device issues
Strong Windows endpoint and server support, including Windows 10 and 11, Windows Server, Active Directory user and group management, account lifecycle management, Group Policy troubleshooting, AD integrated DNS and DHCP, hybrid identity concepts, and authentication and permission issue resolution
Working knowledge of VMware vSphere and Microsoft Hyper V virtualization platforms
Hands on experience following formal change management processes in a multi client MSP environment, including risk assessment, approval workflows, implementation planning, rollback procedures, and accurate change documentation to maintain service stability and security
Foundational VoIP and unified communications knowledge including SIP, call flow, QoS, network impact on voice quality, and support for Teams, Zoom, RingCentral, and similar platforms
Qualification
Required
Minimum 3 years of solid technical experience
Minimum 2 years in MSP environment
Experience with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft System Administration
VoIP administration/maintenance
Basic understanding of networking principles
Superior troubleshooting skills are a must
Strong client service orientation and passion for achieving or exceeding expectations
Positive attitude. Proactive. Follows and promotes Right Click standards
Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others
Composed. Cool under pressure; is not knocked off balance by the unexpected; is a settling influence in a crisis
Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
Customer focused. Is dedicated to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Comfortable with ambiguity. Can effectively cope with change; can shift gears comfortably
Good driving record
Background check and drug screening
Ability to lift 50 pounds
Preferred
Microsoft technical certifications or related are strongly preferred
Benefits
Mileage reimbursements
Medical and Dental benefits
Retirement Plan
Vacation and Paid Sick Leave
Life and Long-term disability insurance
Tuition Reimbursement Program
Company Lunches
Company Parties
Wellness Program
Snacks!
Company
Right Click, Inc.
Right Click is an Orange County based IT Consulting firm.
11-50 employees
H1B Sponsorship
Right Click, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Baiju Mehta
Partner
Company data provided by crunchbase