Meal Ticket · 18 hours ago
Technical Support Specialist – Tier 2
United States
Full-time
Remote
Entry, Mid Level
$11,000/mo - $12,000/mo
2+ years expMeal Ticket is seeking a Technical Support Specialist – Tier 2 to provide technical support to global customers through various channels. The role focuses on advanced issues and escalations from the Tier 1 support team, ensuring effective communication and resolution of complex technical defects.
Business IntelligenceFinanceMobileRestaurantsSaaSSoftware
Responsibilities
Maintain comprehensive product expertise across the MarketMan platform to deliver advanced technical support
Provide escalation support and mentorship to Tier 1 team members for complex issue resolution
Serve as the primary point of contact for customers requiring advanced technical assistance
Partner with Product and R&D teams to identify, document, and resolve technical defects through Jira, maintaining customer communication throughout the resolution lifecycle
Diagnose and troubleshoot POS integration issues, including data synchronization discrepancies and missing transaction records, coordinating with the Integrations team for specialized support
Facilitate cross-functional collaboration by routing customer issues to appropriate departments when specialized expertise is required
Provide proactive status updates to customers on open cases, ensuring transparency throughout the support process
Remain current on product roadmap and feature releases to effectively support customers during product transitions and adoption
Qualification
Required
Exceptional written and verbal communication skills in English (multilingual capabilities preferred)
Proven ability to build rapport and deliver outstanding customer service in technical contexts
Strong technological aptitude with demonstrated ability to quickly master new systems and tools
Systematic approach to technical problem-solving and root cause analysis
Superior analytical and critical thinking capabilities
Excellent attention to detail and organizational skills
Self-directed learning ability with resourcefulness and an innovative problem-solving approach
Proven capacity to perform effectively in fast-paced, high-pressure environments
Strong prioritization skills with sound judgment on task delegation
Resilience and composure when managing competing deadlines and customer expectations
High school diploma or equivalent
Technical certification from an accredited institution
At least two years of experience as Tier 1 technical support or 1 year as Tier 2 Technical Support
Preferred
Experience with Salesforce, Postman, Metabase or similar tools
Company
Meal Ticket
Meal Ticket offers a software platform that provides actionable BI for food manufacturers and distributors.
51-200 employees
H1B Sponsorship
Meal Ticket has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$2.98M2015-07-15Series A· $0.67M
2014-11-17Series A· $0.47M
2014-01-02Series A· $0.56M
Leadership Team
B
Brian Konrath
Chief Technology Officer
Recent News
MandASoft
2022-01-20
2022-01-13
Company data provided by crunchbase