Digital Realty · 15 hours ago
Technician II
Chicago, IL
Full-time
Onsite
Mid Level
$39/hr - $41.50/hr
3+ years expDigital Realty is a leading provider of data center, colocation, and interconnection solutions. The Remote Hands Technician II will assist customers with technical support and equipment management, ensuring a positive customer experience and adherence to service level agreements.
3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media
Responsibilities
Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Perform and document inventory verification/counts
Adherence to Standard Operating Procedures
Assist to maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as needed
Qualification
Required
3+ years of experience in Telecommunications or Data Center related field
Understanding of telecom structured cabling standards
Understanding of network device deployment
Ability to communicate written and verbally
Work flexible shift schedules
Provide rotational on-call coverage
Use of industry standard test equipment
Troubleshooting and root cause analysis skills
Professional business communication and interpersonal skills
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Lift and handle up to 50 pounds
Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
Work under a raised data center floor
Climb ladders (up to 16 feet) to reach plenum spaces
Preferred
CompTIA A+ / Net + Certification
Benefits
Medical
Dental
Vision
Life and AD&D insurance
401k match
Disability benefits
Wellness and education benefits
Employee stock purchase plan
Paid time off
Holidays
More
Company
Digital Realty
Digital Realty is a data center platform, delivering customized data analysis solutions to businesses.
1001-5000 employees
H1B Sponsorship
Digital Realty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$13.91B2025-11-12Post Ipo Debt· $1.62B
2025-06-17Post Ipo Debt· $975.99M
2025-01-07Post Ipo Debt· $879.04M
Leadership Team
Matt Mercier
Chief Financial Officer
J
Jordan Sadler
Senior Vice President, Public and Private Investor Relations
Recent News
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