GUARDIAN RFID · 9 hours ago
JailOps Specialist
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $72K/yr
5+ years expGUARDIAN RFID is a Warrior-centric technology company that builds, markets, and deploys Command & Control software for corrections professionals. The JailOps Specialist serves as an operational partner to support the adoption and use of GUARDIAN’s compliance and tracking solutions in jails and detention centers.
Law EnforcementMilitaryPublic SafetyRisk ManagementSoftware
Responsibilities
Serve as the primary point of contact for assigned correctional facility customers
Build strong, trusted relationships with jail administrators, command staff and operational users
Act as an advocate for customer needs while aligning expectations with product capabilities
Assist customers with configuration, workflows and operational best practices
Ensure customers understand and effectively use product features to meet compliance and operational goals
Identify adoption gaps and proactively drive engagement and usage
Apply knowledge of jail and detention operations to help customers align GUARDIAN RFID solutions with real-world workflows
Assist customers in leveraging data, reporting, and tracking tools to support compliance, audits and accountability
Troubleshoot customer issues and coordinate with internal teams (Support, Product, Engineering) for resolution
Track customer feedback, product issues, and enhancement requests in Salesforce
Contribute operational insight to product development and roadmap discussions
Qualification
Required
5+ years in corrections in a supervisory capacity or
5+ years of corrections experience with specialized technical experience
Strong understanding of jail, prison, or detention center operations
Excellent communication and relationship-building skills
Ability to translate technical solutions into operational value for non-technical users
Experience in change management with implementing technological systems in corrections
Strong problem solving and organizational skills
Comfortable working independently while collaborating across internal teams
Ability to work effectively in secure and high-accountability environments
Experience in customer success, implementation, operations, corrections, public safety, or government-facing SaaS
Familiarity with compliance-driven environments
Ability to use CRM tools (i.e. Salesforce, etc.) and learn new systems/software quickly
Ability to travel up to 15% of the time
Benefits
Full Medical, Dental and Vision coverage
Life Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Employee Assistance Program (EAP)
401(k) plan with employer matching contributions
Company
GUARDIAN RFID
GUARDIAN RFID is a technology company whose mission is to build and deploy solutions to protect America’s Thin Gray Line.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Dalley
Chief Warrior, President
Recent News
Google Patent
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase