Harris Computer · 13 hours ago
Technical Customer Service Representative
Hoffman Estates, IL
Full-time
Onsite
Mid Level
$27/hr - $32/hr
3+ years expHarris Computer is a company specializing in healthcare solutions, and they are seeking a Technical Customer Support Representative. In this role, you will provide technical phone support for the OBIX system, ensuring customer issues are resolved quickly while maintaining high standards of customer service.
Computer Software
Responsibilities
Help customers through difficult or emotional situations
Respond to customer needs quickly and ask for feedback to improve service
Skillfully gather and analyze information to find solutions, working well with others to solve problems
Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10)
Help with assigned projects, sharing updates on progress and changes
Finish projects and administrative tasks on time and correctly
Follow company policies and procedures
Support the company's goals and values
Help monitor BeCA calls
Qualification
Required
3 to 5 years of relevant experience
An Associate's degree in a technical field or similar training from a two-year college or technical school is required
Must have MCP or MCTS certification, and A+ certifications
Experience using ticketing software
Experience working in a 24/7 environment
Excellent ability to understand, analyze, troubleshoot, and fix technical problems
Strong communication skills, both spoken and written, and good phone manners
Solid understanding of Windows 7 Pro, Windows 8, and Windows 10 for desktop support and maintenance
Good understanding of Windows Server 2008/2012/2016
Experience with computer hardware for servers and workstations
Experience supporting network systems, including Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, anti-virus software setup, Windows Updates, IIS, and Terminal Services
Able to write clear reports and emails, and communicate effectively with customers and co-workers
Skilled in using spreadsheet and word processing software
Willingness to travel occasionally and work overtime when needed
Must have a valid driver's license and passport
Must have reliable transportation
Maintain a professional attitude, treating everyone with respect, especially when under pressure
Be dependable and on time for work, meetings, and appointments
Able to carry and lift computer equipment weighing over 50 lbs
Able to hear audible alarms from the CCSI system
Preferred
A Bachelor's degree is preferred
Network+ certification is a plus
Familiarity with database software
Benefits
3 weeks' vacation and 5 personal days
Comprehensive medical, dental, and vision benefits starting from your first day
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase