Peak Vista Community Health Centers · 19 hours ago
IT Technician I
3205/3207 N. Academy, Colorado Springs, CO 80917
Full-time
Hybrid
Entry Level
$20.53/hr - $29.77/hr
1+ years expPeak Vista Community Health Centers is a non-profit health care organization dedicated to providing exceptional health care to underserved populations. The IT Technician I role focuses on delivering technical desktop support and functional assistance to a large medical professional user base, emphasizing strong customer service and problem-solving skills in a fast-paced IT environment.
Health CareHospitalMedical
Responsibilities
Must Provide telephone support for incoming calls to the IT Helpdesk call queue
Monitor IT Helpdesk OMB and IT ticket queue for user inquiries then respond in a timely manner with accuracy and proficiency per IT Dept. SLA’s
Provide IT support and problem resolution by using remote desktop tools
Be prepared to greet walk-in users with courtesy and professionalism to address any/all IT needs
Provide IT support and problem resolution by using remote desktop tools
Demonstrate basic knowledge and troubleshooting skills for the following:
PC Hardware & Peripherals
PC Software
Networking, DNS, DHCP, TCP/IP
Active Directory system admin
Mobile devices
Create and manage Active Directory logons and email accounts, as well as external medical staff accounts and vendor accounts as needed
Log all tasks and user requests in IT ticketing system; document all actions to include troubleshooting steps; communications and resolution
Understand and be willing to use available resources (i.e., knowledge bases articles, web documents and co-workers) to troubleshoot more complicated issues
Understand timely escalation to next level support as situations dictate
Understand timely and professional transfer to other Peak Vista departments as situations dictate
Use technical writing skills to document any/all new procedures and update knowledge base articles as necessary
Participate in "On Call" rotation to provide after-hours support
Participate in projects and initiatives as directed by the IT leadership
Must maintain a current working knowledge of IT trends and technology
Must have ability and willingness to develop additional skills (i.e., VM restart/rebuild, disk imaging) Aware of and enforces standards associated with HIPAA privacy and security rules
Promotes and demonstrates the mission, vision, and Core Values of Peak Vista
Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership
Embraces cultural diversity amongst ourselves and our community
Responsible for the human, financial, and material resources as well as data and information entrusted to us
Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals
Other duties as assigned
Microsoft Windows server OS’s: knowledge of network technology to include hardware, cabling, protocols, and integration of systems into a Microsoft Windows network environment
Other duties as assigned
Qualification
Required
High School Diploma or GED required
1 year of IT support experience or COMPTIA Certification required
Advanced knowledge of Windows Operating systems
Knowledge of Active Directory
Knowledge of Microsoft Office Products
Basic understanding of network protocols TCP/IP, DNS, and DHCP
Strong analytical, troubleshooting, and problem-solving skills
Good technical writing skills for document creation/updating
Excellent interpersonal and customer service skills
Ability to manage multiple tasks and projects in a fast-paced IT environment
Knowledge of and adherence to the Compliance Plan and Conflict of Interest requirements
Ability to perform each essential duty satisfactorily
Preferred
Bachelor's in computer science or related field preferred
Bilingual (Spanish) is a plus but not required
Windows 10, or A+, or Network +, or Security + Certifications or any other IT related Certifications are preferred
Benefits
Medical, Dental, Vision, Life, STD, LTD
403(b) Retirement with Company Match
Paid Time Off
Tuition Assistance
Perks Rewards
Employee Assistance Program
Company
Peak Vista Community Health Centers
Peak Vista Community Health Centers offers behavioral health, pharmacy, audiology, birth control, lab, medical and dental services.
501-1000 employees
H1B Sponsorship
Peak Vista Community Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Emily Ptaszek, PsyD, MBA, FACHE
President & Chief Executive Officer
Ryan Spillane
Chief Financial Officer
Company data provided by crunchbase