Pacific Power · 1 day ago
Systems & Development Analyst 2, 3, or Sr (Portland, OR) # 114404
Portland, OR
Full-time
Onsite
Mid, Senior Level
$77K/yr - $140K/yr
2+ years expPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging. The Systems & Development Analyst role supports the stability, reliability, and ongoing improvement of Energy Supply Management applications and integrated business systems.
ComputerElectronicsEnergy
Responsibilities
Supports the stability and reliability of Energy Supply Management systems by acting as the first responder to reported issues, performing initial troubleshooting, escalating when appropriate, and maintaining accurate ticket updates to ensure timely, SLA‑aligned resolution
Performs routine application maintenance, including issue investigation, assistance with patches and upgrades, and basic configuration changes under guidance; resolves well‑defined issues and collaborates with senior team members on more complex problems
Provides customer support for applications and interfaces by researching documented issues, gathering diagnostic information, submitting vendor tickets, and assisting in resolving standard product questions or enhancement requests
Configures, tests, documents, and implements changes for supported applications and interfaces following established procedures and design specifications
Collaborates with end users to understand business practices, operational timelines, and analytical needs, ensuring reliable system support
Reviews upstream and downstream workflows to understand how business processes influence system behavior and support needs
Creates and maintains clear technical documentation and basic system diagrams, ensuring change records, documentation repositories, and ticketing systems remain current and aligned with standards
Collaborates with internal IT teams across infrastructure, security, networking, data, cloud, and application domains to support coordinated, end‑to‑end system operations
Supports workflow coordination in Azure DevOps by maintaining accurate work item statuses, communicating progress, identifying simple blockers, and ensuring tasks move through expected stages
Communicates effectively with stakeholders by providing timely updates, clarifying issues, and maintaining alignment during operational and support activities
Maintains UiPath test suites and reusable components; executes test cases using defined scripts and data, updating test results and defects in Azure DevOps
May guide other analysts in completing assigned work
Performs any additional responsibilities as requested or assigned
Performs detailed troubleshooting analysis, applying judgment and advanced problem‑solving skills when issues extend beyond available documentation
Contributes specialized system knowledge and deeper application expertise to enhance team support capabilities
Diagnoses and resolves complex issues independently or in coordination with vendors, depending on problem complexity
Designs and maintains moderately complex application customizations and interfaces, ensuring alignment with standards and long‑term maintainability
Independently engages with end users to understand business practices, operational dependencies, and analytical needs, using this insight to recommend improvements and enhance system functionality. Identifies risks, interdependencies, and support needs across integrated workflows
Creates and maintains accurate, comprehensive technical documentation and system diagrams, ensuring adherence to team standards
Communicates proactively with stakeholders during time‑critical events and coordinates cross‑functional work to ensure timely issue resolution
Coordinates team workflows in Azure DevOps by managing work items, ensuring documentation accuracy, identifying dependencies, raising blockers or risks, and supporting planning discussions for predictable task flow
Designs and maintains UiPath test suites and reusable components; executes test cases and builds data‑driven, modular tests to improve reliability and coverage
Provides technical leadership for incident response and operational support, guiding others through complex, high‑impact, and time‑sensitive issues
Leads application maintenance and advanced troubleshooting efforts, diagnosing deeply complex problems and coaching others in effective resolution techniques
Conducts root‑cause analyses, defines enhancement needs, and partners with vendors to assess product quality, compatibility, and long‑term fit; influences enhancement decisions to ensure solutions remain reliable and aligned with operational requirements
Architects complex integrations and ensures implementations follow architectural standards, incorporate robust validation, and maintain complete, accurate documentation for operational continuity
Coaches others in creating and maintaining high‑quality documentation and system diagrams, promoting consistency and adherence to team standards
Leads Azure DevOps workflow coordination by defining and organizing work items, driving prioritization discussions, removing blockers, aligning cross‑team dependencies, and promoting consistent DevOps practices
Leads stakeholder communication during complex or high‑impact situations, ensuring clarity, alignment, and timely decision‑making across both technical and business groups. Designs and maintains automated test suites; integrates automated tests with Azure DevOps for execution and reporting; triages failures to drive defect resolution, improve coverage, and enhance system reliability
Qualification
Required
Bachelor's degree in management information systems (MIS), computer science, or related technical field, or equivalent work experience (typically four years of progressive experience for candidates without a degree)
Minimum of two years of experience in systems analysis or software application development
General knowledge of database technology
Working knowledge of information technology terms, equipment, systems, functions, and major vendors
Effective oral and written communication skills
Effective analytical and problem‑solving skills
Ability to prioritize and handle multiple tasks and projects concurrently
Availability for on‑call responsibilities as part of an on‑call rotation
Experience integrating Commercial off‑the‑Shelf (COTS) solutions within an environment with strong change and release management processes
General knowledge of Oracle and Microsoft SQL database development
Ability to create and maintain clear technical documentation and basic system diagrams
Proficiency in managing and organizing work items in Azure DevOps using Azure Boards, ensuring accurate tracking and workflow alignment
Minimum of five years of experience in systems analysis or software application development
Strong ability to independently develop and maintain technical documentation and complex system diagrams
Demonstrated knowledge of IT terms, equipment, systems, functions, and major vendors
Minimum of six years of experience in systems analysis or software application development
Demonstrated advanced knowledge of IT terms, equipment, systems, functions, and major vendors
Strong knowledge of Oracle and Microsoft SQL database development
Ability to lead the creation, accuracy, and ongoing maintenance of comprehensive technical documentation and complex system diagrams
Ability to lead the effective use of Azure DevOps by ensuring work items are accurately documented, prioritized, and maintained, and by guiding others in best‑practice workflow management
Preferred
Familiarity with energy trading or risk management processes
Experience working with ION Endur, PCI Energy Solutions software, OATI, YesEnergy, MCG Energy Solutions, or AVEVA PI System is beneficial
Experience designing, maintaining, and running UiPath automated tests is beneficial
Benefits
Health care
Retirement
Paid time off
Tuition assistance
Paid short-term and long-term disability
Paid bereavement leave
Company
Pacific Power
Pacific Power & Light started from several small electric companies, serving areas of Oregon and Washington.
5001-10000 employees
H1B Sponsorship
Pacific Power has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (7)
2022 (5)
2021 (9)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Stefan Bird
President & CEO
Recent News
2026-02-04
2025-11-20
Company data provided by crunchbase