BioBridge Global · 14 hours ago
Solutions Support Analyst
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expBioBridge Global is a San Antonio-based nonprofit that integrates donor-to-patient services to enable the future of biotherapeutic solutions. The Solutions Support Analyst will be part of a desktop support team responsible for troubleshooting and maintaining the organization’s desktops and applications, providing world-class customer service, and ensuring compliance with Standard Operating Procedures.
Health CareMedicalNon Profit
Responsibilities
Install PCs and desktop applications to include upgrades as assigned
Log and update tickets via the ticketing system
Answer phones and perform level 1 and 2 troubleshooting
Use imaging software to load system images
Use Remote Control Software to resolve desktop issues
Attend, and participate in staff meetings and related activities; attend workshops to keep up to date with Desktop Support issues
Comply with all Standard Operating Procedures (SOPs) and policies
Oversee the installation and maintenance of all desktops, laptops, and related peripherals
Performs other duties as assigned
Perform and assume the duties and responsibilities of other team members as required by Desktop Support Manager
Qualification
Required
Requires a high school diploma or general equivalency diploma
A+ certification or completion of the course or other technology related certification
Texas Operators Driver's License
Requires one or more years of Windows based OS and PC hardware experience
Requires one or more years as a Desktop or Helpdesk analyst
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies
Must have working knowledge of hardware and software platforms utilized by the organization to include MS XP and Windows 7 operating systems, Ghost and remote control software
Must have considerable knowledge of desktop support, PC hardware, PC office applications and PC peripherals
Must be capable of operating motor vehicles in all types of weather conditions
Must have excellent analytical skills to determine root cause and risk elements while considering alternative courses of action
Must have excellent problem solving and interpersonal skills
Must be able to keep information confidential
Must be neat in appearance and well groomed
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently
Must have ability to maintain and support computer hardware and software
Must be able to drive on behalf of the organization
Will sit, stand, walk, and bend during working hours
Requires manual and finger dexterity and eye‐hand coordination
Required to lift and carry relatively light materials
Requires normal or corrected vision and hearing corrected to a normal range
Benefits
100% Employer Paid Life Insurance
401(k) with Employer Contribution
100% Employer Paid Long-term Disability Plan
Paid Time Off (PTO)
100% Employer Paid AD&D
Extended Illness Benefits (EIB)
100% Employer Paid Employee Assistance Program
Shift Differentials
Group Health Medical Plan with prescription coverage
Paid Holidays
Variety of Voluntary Supplemental Insurances
Incentive Compensation Plan
Voluntary Dental Coverage
Educational Assistance Program
Voluntary Vision
Company
BioBridge Global
BioBridge Global is an organization that provides blood, cell, and tissue products.
501-1000 employees
H1B Sponsorship
BioBridge Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
John W. Youngdahl
Chief Financial Officer
Scott Jones
Senior Vice President, Chief Scientific Officer
Recent News
2025-10-23
Company data provided by crunchbase