Community State Bank, Avilla IN · 1 day ago
Part-Time Client Service Specialist
Fort Wayne, IN
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrCommunity State Bank is seeking a Part-Time Client Service Specialist to join our dynamic Retail Banking team at our Fort Wayne, Indiana branch. The role involves providing exceptional client service while handling basic front-line client transactions and inquiries.
Banking
Responsibilities
Practice an exceptional standard of client service/hospitality
Maintain a “client first” approach for both external and internal customers
Create an observably positive experience for clients
Work with teammates to create a collaborative environment in serving the customer
Support and celebrate teammates’ growth
Adhere to schedule (timeliness)
Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
Exhibit a willingness to ask for help when necessary and offer it when needed
Learn all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc
Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc
Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date
Qualification
Required
A high school diploma or equivalent required
Professional verbal and written communication skills
Ability to type at least 30 wpm
Proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook
Fluent communication in the English language
Ability to travel occasionally between Bank locations as needed
Prior customer service and cash handling experience is helpful
Preferred
Customer service and cash handling experience preferred
Company
Community State Bank, Avilla IN
Community State Bank is more than a bank to manage your money. It is a place that gives back to your community.
Founded in 1931
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Will Thatcher
President and CEO
Aaron Schaffer
Chief Banking Officer
Company data provided by crunchbase