Community College of Allegheny County · 13 hours ago
Enrollment Services Analyst (Temp PT)
Pittsburgh, PA
Full-time
Hybrid
Entry Level
1+ years expCommunity College of Allegheny County is seeking a Temporary Part-Time Enrollment Services Analyst to provide enrollment assistance and support. The role involves responding to inquiries from the public and students, utilizing tracking software, and collaborating with enrollment services staff to facilitate the enrollment process.
BillingHealth CareMedical
No H1B
Security Clearance Required
Responsibilities
Serves as point-of-contact and primary communicator of CCAC Enrollment Services in particular in support of Admissions, Financial Aid, Registration, Academic Advising and Student Accounts
Receives Information Center requests via voice, email, chat, voice mail, web conferencing and self-service
Utilizes enterprise level tracking software to create, assign and monitor service tickets, service requests and major incidents according to established standards
Provides enrollment assistance and instruction to students to facilitate the enrollment process
Work collaboratively with enrollment services staff across the College and other divisions of the college to accomplish departmental, divisional and institutional goals
Participate in regular reviews of tickets and service requests to assure quality standards
Assist in the creation and maintenance of enrollment services standard procedures, subject protocols, and knowledge base for students and staff
Create documentation to increase knowledge sharing and document issues/solutions in a complete, concise manner for use in knowledgebase system
Escalates unresolved situations to appropriate enrollment services staff
Recommends needs for user training and documentation
Participates in college wide events and trainings
Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility
Serves as enrollment services subject matter expert
Performs other duties as required or as assigned
Qualification
Required
Bachelor's degree with at least one year related work experience
Experience with working in an Information/Call/Contact center, Microsoft Office, Email, VoIP, remote support tools, and collaboration tools
This position will be required to report to any CCAC location to provide the necessary support
Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College
Company
Community College of Allegheny County
Since its founding in 1966, CCAC has flourished, becoming the educational powerhouse it is today a nationally renowned two-year college dedicated to serving all members of the community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie McMahon, CFRE
Chief Executive Officer, Educational Foundation
Charles E. Graham
Vice President and Chief Information Officer
Recent News
2022-07-19
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