IServ · 8 hours ago
IT Support Technician - Managed Services
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
$20/hr - $25/hr
2+ years expiServ is a leading Managed Services Provider (MSP) delivering innovative IT solutions through cutting-edge technologies. The IT Support Technician – Tier I will provide high-quality technical support with a strong focus on first-call resolution, integrating AI-assisted tools to enhance client satisfaction and operational efficiency.
AnalyticsCloud ComputingInformation TechnologySoftware
Responsibilities
Deliver exceptional technical support focused on first-call resolution
Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency
Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues
Perform recurring tasks using AI-powered analytics to proactively identify and resolve potential system events before they impact the client
Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security
Deliver timely, professional updates to clients and internal teams, utilizing AI-assisted communication tools for streamlined reporting
While primarily working in a remote capacity, you will occasionally work onsite at customer locations to install firewalls, switches, and access points, or act as 'Smart Hands' for remote engineers
Contribute to special projects, such as piloting new AI features within our support ecosystem
Qualification
Required
2+ years of experience supporting Windows 10/11 and Microsoft 365 in business environments
Strong understanding of TCP/IP fundamentals (DNS, DHCP) and basic network optimization
Proficiency in Microsoft Exchange administration and Windows system management tools
Familiarity with antivirus, malware protection, and interest in AI-based security technologies
A process-driven approach to troubleshooting with an interest in ChatGPT, Copilot, or custom AI scripts for IT tasks
Performance-driven accountability with excellent interpersonal and written communication skills
Minimum 2+ years in IT infrastructure support (MSP environment preferred)
Valid Driver's License and a reliable personal vehicle (for occasional onsite visits)
Reliable high-speed internet and a dedicated, professional home office workspace
Ability to sit for extended periods for remote support
Ability to lift 30+ pounds and perform physical tasks (bending/flexing) during equipment transport and installations
Preferred
CompTIA A+, Network+, or Security+ certifications
Microsoft Certified (Azure Fundamentals or MS-900)
AI-related certifications (Google AI Essentials or Microsoft AI-900) are a significant plus
Benefits
Comprehensive medical/dental/vision coverage
Paid time off
Company
IServ
IServ is an IT company that offers software development, digital transformation, data protection, analytics, and cloud computing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase