Low Income Housing Institute (LIHI) · 12 hours ago
FCS Program Manager
LIHI Admin + Seattle Area
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expThe Low Income Housing Institute (LIHI) is dedicated to providing low-income housing and innovative solutions to homelessness. The FCS Program Manager will oversee the Foundational Community Supports Medicaid Billing Program, ensuring compliance, staff training, and performance outcomes while collaborating with internal and external partners to enhance housing and employment supports for clients.
LegalNon ProfitSocial
Responsibilities
Provide leadership and direction for all aspects of the FCS Medicaid program across LIHI’s supportive housing and employment programs
Supervise the Supportive Employment Coordinator and provide guidance and technical assistance to case management staff participating in the FCS program
Collaborate with LIHI leadership to align FCS operations with agency goals and funder expectations
Represent LIHI in monthly and quarterly meetings with Wellpoint and the Health Care Authority, reporting on outcomes, challenges, and program developments
Maintain strong working relationships with Medicaid Managed Care Organizations (MCOs), Coordinated Care, and other external partners
Lead and support site-level and program-wide quality and process improvement activities
Provide oversight and supervision for all FCS Supportive Employment activities and staff
Ensure that employment services meet all Medicaid compliance and documentation requirements
Supervise the FCS Supportive Employment Coordinator and oversee the delivery of employment services across LIHI sites with a focus on Low Income and Workforce sites
Support the development of employment-related workshops, training, and partnerships with community employers
Monitor client engagement and outcomes for employment services, ensuring quality and accuracy of assessments and billing documentation
Collaborate with internal and external partners to align employment supports with housing stability goals
Represent LIHI at workforce development and employment-focused FCS meetings and learning collaboratives
Supervise the FCS Supportive Housing Coordinator and oversee the delivery of employment services across LIHI sites with a focus on Low Income and Workforce sites
Train Case Managers on the FCS assessment process, resubmissions and supporting documentation
Perform onsite sessions for both groups and individuals
Update program documentation and track case management engagement
Respond to support requests from case managers
Provide Fidelity Review Training for staff
Research client Medicaid benefits and behavioral health history in relevant databases to determine program eligibility based on health and risk factors
Notify supportive services staff and leadership of status changes and make necessary entries in appropriate databases
Train and assist Case Management teams with Medicaid enrollments for clients
Input and manage program enrollment approvals and denials
Work with Case Management and supporting partners on assessment resubmissions
Monitor assessments and resubmissions for timeliness and consistency
Track enrollment trends and outcomes
Conduct internal fidelity reviews
Participate in fidelity reviews for external agencies (per HCA requirements)
Create FCS claim data for submission
Provide support for Case Managers on how to compose case notes for FCS billing eligibility
Maintain accurate enrollment records on Salesforce CMS
Review the accuracy and completeness of assessments and documentation by case managers, prepare documents to send to the funder for authorization
Monitor and track case note grading process for FCS billing
Responsible for follow ups with managers pertaining to case note grading, accuracy and completeness of assessments and documentation by case managers
Coordinate corrections with supervisors as needed
Prepare requests for authorization that were not acknowledged or did not receive a response from approval partners
Review authorization denials and communicate with relevant team members to obtain additional justification for eligibility and resubmit assessments for approvals
Work with program staff and supervisors to obtain any missing or incomplete documentation
Assist in preparing statistical reports for funding sources as needed
Provide back-up support for administrative tasks for peers in other programs as needed and as appropriate as requested
Other related tasks as assigned
Qualification
Required
Proven ability to work with minimal supervision
Experience with Content Management Systems, Salesforce a plus
Experience with data management
High level of experience with Excel, Google Sheets and CSV exports
Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income housing and ending homelessness
Experience working with low-income people
Excellent problem solving and conflict resolution skills
Excellent communication skills
BA degree or work experience equivalence
Two (2) years' experience in administrative/operations setting
Accurate filing skills/attention to detail
Ability to structure tasks and responsibilities within a weekly schedule in order to meet due dates and funding deadlines
Computer skills, including proficiency in Microsoft office products
Proficiency with Microsoft Excel to include basic formulas, filters, and pivot tables
Familiarity with working for a not-for-profit organization
Demonstrated ability to maintain strict confidentiality
Ability to work as a member of a diverse team in a fast-paced setting
Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
Benefits
Generous vacation and sick leave
10 paid holidays and 1 floating holiday
Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
Employer-Paid Life and AD&D Insurance
401k offered for unionized employees (through OPEIU8)
403b offered for non-union employees
Employee Assistance Program
Travel Assistance Program
Aflac offered for all employees.
Company
Low Income Housing Institute (LIHI)
The Low Income Housing Institute develops, owns and operates housing for the benefit of low-income, homeless and formerly homeless people in Washington State; advocates for just housing policies at the local and national levels; and administers a range of supportive service programs to assist those we serve in maintaining stable housing and increasing their self-sufficiency.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Grant
Chief Strategy Officer (CSO)
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