PRC-Saltillo · 11 hours ago
Technical Service Rep
Wooster, Ohio, United States
Full-time
Onsite
Mid Level
3+ years expPRC-Saltillo is a company focused on supporting life-changing technology, and they are seeking a Technical Service Representative to provide advanced technical support across all product lines. This role involves resolving complex hardware and software issues while delivering compassionate support to customers and partners.
Health CareManufacturingMedical Device
Responsibilities
Handle incoming technical support calls and determine appropriate resolution paths, including remote support or device repair
Maintain a professional, welcoming, and solution‑focused approach in all customer interactions
Collect customer and device information to initiate repairs, funding processes, return authorizations, and loaner requests
Maintain working knowledge of assigned product lines, including current and discontinued components
Support advanced questions related to hardware, software installation, configuration, and use
Qualification
Required
Associate's degree in Business, Information Technology, or a related field required
In lieu of a degree: High school diploma plus 3–5 years of customer service experience
Excellent verbal and written communication skills
Strong interpersonal skills with a customer‑focused mindset
Exceptional organizational skills and attention to detail
Strong time‑management skills with the ability to meet deadlines
Ability to prioritize and manage multiple tasks
Professionalism, integrity, and confidentiality in all interactions
Proficiency with Microsoft Office Suite or related software
Company
PRC-Saltillo
PRC-Saltillo is a manufacturer and supplier of speech generating devices.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Hershberger
Chief Executive Officer
Sarah Wilds
Chief Operating Officer
Recent News
2026-01-21
Company data provided by crunchbase