Uber · 9 hours ago
Customer Support Specialist, UGO Escalations
Chicago, IL
Full-time
Onsite
Entry Level
$27.30/hr - $27.30/hr
1+ years expUber is a leading technology company that revolutionizes transportation and delivery services. They are seeking a Customer Support Specialist to resolve customer contacts through various support modalities and provide effective communication to stakeholders.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
Investigate case details to determine the root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Provide feedback to leadership and program teams regarding processes and trends
Qualification
Required
FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment
FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Preferred
Bachelor's degree in Business, Communications, English, Journalism, or a related field
Experience providing support in a high-volume environment (e.g., service industries, retail, hospitality, or customer support operations)
Crisis counseling or experience supporting individuals in high-stress or sensitive situations
Availability to work weekends, holidays, and non-standard hours outside of a traditional 8:00 a.m. - 5:00 p.m. schedule
Strong customer empathy with the ability to understand user needs and resolve support requests thoughtfully and effectively
Excellent written and verbal communication skills, with the ability to adapt communication style across multiple channels
Proven ability to collaborate effectively in a team-oriented environment and contribute to shared goals
Strong problem-solving skills, including the ability to leverage multiple resources to support informed decision-making
Excellent organizational and prioritization skills, with a focus on addressing high-impact issues efficiently
Positive, solutions-oriented mindset when facing challenges or ambiguity
Ability to remain calm and effective under pressure in time-sensitive and high-stakes situations
Demonstrated willingness to learn, grow, and incorporate feedback
High level of flexibility and adaptability in fast-paced, changing environments
Benefits
You will be eligible to participate in Uber's bonus program
All full-time employees are eligible to participate in a 401(k) plan
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
Press Telegram
2026-02-05
Company data provided by crunchbase