State of Florida · 1 day ago
COMPUTER SUPPORT SPECIALIST - 72004219
Tallahassee, FL
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
1+ years expThe State of Florida's Department of Management Services is seeking a Computer Support Specialist to provide technical assistance to computer system users. The role involves troubleshooting computer problems, providing training, and ensuring software compliance.
Government Administration
Responsibilities
Provides technical support and assistance to staff; analyzes problems and implements solutions
Performs computer troubleshooting to diagnose system problems; analyzes personal computer and peripherals’ functionality; identifies, locates, resolves and repairs problems
Monitors and resolves basic connectivity problems
Install, configure, and test hardware and/or software
Ensure software licensing compliance and inventory/asset control
Perform preventative maintenance and repair hardware
Conduct end-user training in operation and use of hardware and software
Research, evaluate and test hardware and software products and systems solutions
Other duties as necessary to fulfill expanding and changing roles/responsibilities of this strategic position
Qualification
Required
A minimum of one year of experience in computer support
Alternatively, a technical certification or 1 year of college education in Computer Science or a similar technology field from an accredited institution may substitute the work experience
Knowledge of Personal Computers - Demonstrate basic knowledge and understanding of the fundamentals of a PC. Apply knowledge and understanding of PC fundamentals in the installation, testing, diagnosing, and repairing PC's
Knowledge of Networking - Demonstrate basic knowledge and understanding of networking concepts. Apply knowledge and understanding of networking concepts in the installation, testing, diagnosing, and repairing of workstations in a network environment
Knowledge of Office Software - Demonstrate knowledge of Microsoft Office products
Teamwork - Communicate and coordinate with peers, supervisor, and other staff
Security and Confidentiality - Maintain all job-related information secure and confidential in order to protect workplace information and to assure compliance with confidentiality requirements. Enforce industry best practices regarding information security
Customer Service - Interface with internal/external customers in order to provide information, explain procedures, answer questions and provide support
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
Preferred
Experience with Endpoint Management
Experience with Windows 10/ Windows 11
Experience with Active Directory/ Entra
Experience with Office 365
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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