TEKsystems · 2 days ago
Technical Support Desk
West Bend, WI
Full-time
Hybrid
Entry Level
$20.90/hr - $20.90/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a dynamic Service Desk professional. This role involves supporting end users, troubleshooting a variety of hardware and software, and ensuring smooth technology operations within the organization.
Information Technology
Responsibilities
Provide hands‑on support for computer hardware, software, and enterprise applications
Troubleshoot and support mobile devices including iPhones, iPads, and Android devices
Maintain and meet established service level agreements (SLAs)
Clearly communicate technical solutions to end users with patience and professionalism
Deliver one‑on‑one training and user education when needed
Identify issues that require escalation and route them to the appropriate support team
Contribute to a positive, team‑focused service desk environment
Qualification
Required
1–3 years of experience in a Service Desk or Help Desk role
Hands-on support for computer hardware, software, and enterprise applications
Troubleshooting and support for mobile devices including iPhones, iPads, and Android devices
Ability to maintain and meet established service level agreements (SLAs)
Clear communication of technical solutions to end users with patience and professionalism
Delivery of one-on-one training and user education when needed
Identification of issues that require escalation and routing them to the appropriate support team
Contribution to a positive, team-focused service desk environment
Skills in Service desk / help desk
Skills in Troubleshooting
Experience with Ticketing systems
Knowledge of Active Directory
Experience with Office 365
Knowledge of Windows 10
Experience with password resets
Experience with hardware support
Knowledge of Outlook & Microsoft Office
Strong customer service skills
Technical support skills
Excellent communication skills
Strong critical-thinking ability
Ability to work well in a collaborative team setting
Approachable, patient, and solution-oriented attitude when working with end users
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase