FIS · 3 weeks ago
Technical Support Representative I
PHL MANI 2305
Full-time
Onsite
Entry Level
1+ years expFIS is a global solutions provider, and they are seeking a Technical Support Representative I to assist in resolving technology support issues. The role involves providing desk-side assistance, performing installations and repairs, and ensuring effective customer service in a 24/7 production environment.
BankingFinancial ServicesFinTechPayments
Responsibilities
Provides desk-side assistance in resolving technology support issues
Performs installations, repairs, upgrades, backups and other maintenance tasks
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Maintains passwords, data integrity and file system security for the desktop environment
Communicates highly technical information to both technical and nontechnical personnel
Recommends solutions including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
May have expertise in commonly used business applications
May handle phone and email assistance as well
Other related duties assigned as needed
Qualification
Required
High school diploma or GED
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)
Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with FIS applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up-to-date with latest technology
Problem Solving and critical thinking skills
Typically requires one year professional work experience and post high school education
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
PR Newswire UK
2026-02-06
Crowdfund Insider
2026-02-06
2026-02-05
Company data provided by crunchbase