TEKsystems · 12 hours ago
Remote ISP Support Technician
United States
Contract
Remote
New Grad, Entry Level
$15/hr - $15.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Level 1 Help Desk Technician to provide first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
Information Technology
Responsibilities
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
Utilize and contribute to the internal knowledge base for common issues and solutions
Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions
Provide excellent customer service with a positive and professional attitude
Troubleshoot and resolve customer complaints or concerns effectively
Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs
Perform other duties as assigned
Qualification
Required
Proficiency with Windows 10 and Windows 7
Strong troubleshooting and problem-solving skills
Experience in a call center or help desk environment
Ability to multitask and maintain attention to detail
Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
Ability to work from home with a hard-wired Ethernet connection (cable not provided)
PC, two monitors, headset, mouse, and keyboard will be provided
Preferred
Associate degree or higher in Computer Science or a related IT field
Two or more certifications such as A+, Security+, Network+, or CCNA
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase