Peraton · 2 hours ago
Customer Technical Support Specialist
Springfield, VA
Full-time
Onsite
Entry, Mid Level
$51K/yr - $82K/yr
2+ years expPeraton is a next-generation national security company that drives missions of consequence. They are hiring a Customer Technical Support Specialist to provide advanced technical advice and guidance for installation and configuration of technical products, primarily supporting the TSA at their headquarters in Springfield, VA.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for coordinating and attending construction/vendor meetings for their respective locations and defining IT requirements for IT related projects
Responsible for the creation and development of project related documentation that includes decision making in resolving issues, making recommendations on Standard Operating Procedures (SOP), developing process flows to perform preventive maintenance, and perform audit activities following O&M related project deployments
Ensures current and accurate IT infrastructure inventory information to include: Completing scheduled and ad-hoc inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information in support of O&M projects. Maintain physical and logical network and cabinet diagrams in the configuration management database (CMDB) using industry standard terms and symbols
Responsible for the prioritization and execution of tasks (ranging from moderate to complex) while refining the level of detail associated with requirements gathering and development to estimate the tasks and timelines for O&M projects. Tasks include: Infrastructure hardware, operational hardware and software refresh activities for sites within the respective areas of responsibility. Duties include performing site surveys, conducting needs analysis, reviewing blueprints/as-builts, and assessing appropriate codes and standards
Develop and maintain SOPs to deliver preventive maintenance and audits for racks/cabinets that contain mission critical TSA infrastructure
Deliver engineering assistance and hands-on project support for decommissioning, turnover, or disposal activities
Escort and consult with third-party personnel (e.g., manufacturer equipment repair personnel, telecommunications repair personnel) to facilitate restoration of IT/communications equipment or services and maintain positive control of TSA IT infrastructure
Travel may be required up to 25% to CONUS and OCONUS site locations to support O&M projects or as needed to support the screening workforce
Responsible for developing and managing site-specific O&M project schedules to include Original Equipment Manufacturer (OEM) and non-TSA system owner participation in the project. These activities require negotiating with the government and being flexible to support the operational priorities for their respective sites
Responsible for supporting and troubleshooting a variety of technologies to include: Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, software (COTS, GOTS, Web), network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, Transportation Security Equipment (STIP), (recommend keeping language in case they have to support airport activities although this equipment is not in the FAM locations)
Coordinates and configures new IT equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals in addition to ensuring that the ticketing system captures all up-to-date asset and configuration information
Qualification
Required
Bachelor's degree and 2 years' experience or an Associates degree and 4 years of experience or a High School diploma/equivalent and 6 years' experience
Experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff
U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas
Ability to install Cisco switches and complex fiber backbone interconnectivity
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
Able to plan and prioritize team workload to ensure objectives are achieved on time
Experience working in a professional security environment balancing multiple tasks and prioritizing as required
Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
Preferred
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
ITIL4 Certification
Experience running and/or managing projects
Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas
Ability to install Cisco switches and complex fiber backbone interconnectivity
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
Able to plan and prioritize team workload to ensure objectives are achieved on time
Experience working in a professional security environment balancing multiple tasks and prioritizing as required
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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