Classic Collision · 1 day ago
Care Service Representative
Chandler, AZ 85225, USA
Full-time
Onsite
New Grad, Entry LevelClassic Collision is a rapidly growing company established in 1983, focused on providing quality service to customers with integrity and honesty. The Care Service Representative is responsible for answering inquiries from customers and insurers, scheduling appointments, and collaborating with shops to ensure customer satisfaction.
Automotive
Responsibilities
Dispatch, and schedule appoints accurately using CCC One
Must be proficient in Microsoft Teams
Must be proficient in Microsoft Outlook
Answer questions via 8x8 related to status updates for vehicles
Escalate requests/questions as needed
8x8 proficiency: Inbound and outbound contacts via phone, chat, email, and SMS
Use Care Center resources to properly complete the job duties
Partner with your shops, the DRPs, and their workflows
Partner your Regional Office Managers and Regional Managers
Partner your General Managers
Qualification
Required
Must be proficient in Microsoft Teams
Must be proficient in Microsoft Outlook
Have a general competency using Windows operating system
Customer service background is a must
Professional phone presence both inbound/outbound calling
Able to read and write effectively in English
Following proper punctuation and grammar when communicating in written format to customers and insurers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Mastery of Microsoft teams is required
Intermediate Computer Skills
Intermediate Microsoft Excel Skills
Intermediate Microsoft Office, and outlook skills
Preferred
Call Center background a plus
Understanding of the Collision industry is a huge plus
Able to read and write effectively in Spanish is a huge plus
Experience with CCC1 is a huge plus
Benefits
Paid Weekly
Continuous Training
Supportive Team Culture
Company match 401K
Medical/Dental/Vision
Paid Time Off – 6 Paid Holiday
Rewarding Work
Company
Classic Collision
Classic Collision operates a chain of car collision centers.
Founded in 1983
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-03Acquired
2020-01-16Private Equity
Leadership Team
Ana S.
Senior Human Resources Business Partner
Charlie Drake
Chief Operations Officer
Recent News
2025-04-01
Company data provided by crunchbase