Jobs via Dice · 15 hours ago
Business Systems Analyst Patient Services (Pharma Commercial)
San Francisco, CA
Full-time
Onsite
Senior Level
7+ years expVidorra Consulting Group is seeking a Business Systems Analyst for Patient Services in the Pharma Commercial domain. The role involves acting as a bridge between business, IT, and vendors to define and deliver Patient Services capabilities, including patient onboarding and support programs.
Computer Software
Responsibilities
Gather, analyze, and document business and system requirements for Patient Services programs, including:
Patient onboarding and enrollment workflows
Benefits investigation and prior authorization processes
Copay and affordability programs
Patient adherence and persistence initiatives
Ongoing patient support services
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams
Work closely with Scrum Master and Technical Lead to support Agile delivery
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
Support UAT planning, execution, and defect triage for patient services solutions
Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)
Qualification
Required
7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
Strong hands-on experience in Patient Services, including: Patient onboarding, Benefits investigation, Patient adherence programs, Patient support services / HUB models
Experience Writing Detailed Functional Requirements And Agile User Stories
Strong stakeholder engagement skills with business, IT, and vendors
Preferred
Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems
Understanding of access and reimbursement processes
Experience with omnichannel patient engagement is a plus
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase