ManpowerGroup · 1 day ago
Benefits Program Manager - 401k/Retirement Consultant (Remote, PST)
United States
Contract
Remote
Senior Level
$50/hr - $50/hr
6+ years expManpowerGroup is seeking a Benefits Program Manager with extensive experience in FSA and HSA administration, as well as retirement plan operations. This role focuses on delivering a best-in-class benefits experience, resolving escalated issues, and managing relationships with internal and external stakeholders.
ConsultingHuman ResourcesOutsourcingRecruitingStaffing Agency
Hiring Manager
Ashton Feeley
Responsibilities
Establish strong relationships with HR Partners, business leaders, and employees to ensure benefits delivery meets employee needs across health, welfare, and retirement programs
Function as a subject matter expert on all core benefit programs—including FSAs, HSAs, and retirement plans (e.g., 401(k), employer match, ETC.)
Resolve benefits issues and escalations within set SLAs (48–72 hours for non-complex issues; five business days for complex cases)
Resolve complex issues by identifying root causes, completing impact analysis (financial and member impact), and evaluating resolution options
Provide subject matter oversight on retirement plan operations, including eligibility, enrollments, contribution corrections, plan compliance, and payroll file accuracy
Build and manage effective relationships with benefit vendors, including health/welfare and retirement recordkeepers
Conduct ongoing vendor meetings (monthly, quarterly) to discuss service performance, participant satisfaction, website/admin experiences, and performance guarantees
Monitor monthly invoices to ensure alignment with administrative fees, participant counts, and plan rules
Actively participate in Annual Enrollment preparation and testing for medical, dental, vision, FSA/HSA, and retirement enrollment updates
Partner with vendors to verify eligibility rules, contribution limits (including IRS retirement plan limits), imputed income, COBRA rates, ASO fees, and premium accuracy
Review interface files between the benefits administration platform and all vendor systems—including retirement providers—to ensure precise data mapping, required fields, and testing
Serve as the internal SME for retirement benefits, including 401(k), after-tax contributions, company match programs, and nonqualified deferred compensation (if applicable)
Work with payroll and technical teams to ensure accurate processing of contributions, loan repayments, catch-up contributions, and IRS limit monitoring
Support annual retirement plan activities
Assist with the evaluation of plan design changes, plan amendments, and implementation of new retirement features or enhancements
Manage escalated retirement participant issues such as loan processing, hardship withdrawals, distribution timing, and rollover complexities
Identify opportunities for process improvements and automation across all benefit programs—including retirement plan processes
Manage implementation, documentation, and ongoing measurement of improvements
Conduct or participate in benefits training for HR, payroll, partner teams, and external vendors, including training on retirement plan processes and updates
Execute audit schedules for each major vendor, including retirement plan audits
Review ERISA, IRS, DOL, ACA, CMS, and state-related regulatory requirements and support all required filings
Monitor regulatory changes affecting health, welfare, and retirement programs; partner with ERISA counsel and vendors as needed to implement changes
Qualification
Required
Bachelor's degree in Human Resources or related field, or equivalent working experience
Minimum 6 years' benefits program management experience required – Specifically in 401K/Retirement plans
Fidelity and ADP experience/knowledge REQUIRED
Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics
Ability to work with a high degree of autonomy through ambiguous circumstances
Strong business judgment and a practical, common-sense approach to getting things done
Successful record of building operational processes and procedures with a focus on continuously improving programs
Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders
Proficient in Excel One of the requirements for the job is analytical skills which require slightly advanced Excel skills – pivot table, vlookup, setting formulas, know the shortcuts in Excel, etc
Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred
Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker's Compensation, and other benefits-related legislation. Also, FSA and HSA accounts
Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits
Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data
Must be able to work PST zone
Preferred
8+ years of benefits program management, administration, and governance – 401k experience
PHR or CBP preferred
Benefits
Medical
Dental
Life insurance
Disability
401K
Company
ManpowerGroup
ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon.
10001+ employees
H1B Sponsorship
ManpowerGroup has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-05-17IPO
Leadership Team
Jonas Prising
Chairman & CEO
David Herranz
President Southern Europe
Recent News
Business Insider
2026-02-04
Idaho Business Review
2026-01-22
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