NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 8 hours ago
SUPPORT TECHNICIAN I
Virginia Beach, VA
Full-time
Onsite
Mid Level
3+ years expNavy Exchange Service Command (NEXCOM) is seeking a Support Technician I to resolve information systems problems and provide first line customer support. The role involves managing requests for information systems resources, monitoring open trouble reports, and ensuring compliance with information security policies.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software
Identifies and where possible corrects the problem
Manages and controls all requests for information systems resources by using an automated help desk tracking system
Enters all requests for resources assistance into the system and tracks status progress of open requests
Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem
Determines the nature and urgency of the problem
Refers problems to the appropriate level for resolution
Where required notifies supervisor and management of urgent or sensitive problem areas
Monitors and updates status of open trouble reports and provides feedback status to customers
May provide weekly and monthly productivity reports or assist in preparation of such reports
Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software
Perform other related duties as assigned
Qualification
Required
U.S. Citizens
3 years' experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical managerial or analytical work involving management information systems
One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor's degree for 3 years of general experience
One year of experience in Technical Support experience in one or more of the following areas O S i.e. UNIX Windows XP W7 DOS Linux O S400 etc. Database Oracle SQL Server dbase Access etc. Point-of-Sale Electronic Messaging Desktop Applications Retail Financial Distribution Logistics Human Resources
Working at a technical Help Desk or in a System Support position
Utilizing automated tools for tracking and monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problem resolving metrics
Earn and maintain appropriate credentials from the Cyber IT CSWF Qualification Matrix described in SECNAV M-5239.2 associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned
Per SECNAVINST 1543.2 Cyber IT CSWF individuals shall participate annually in 20 hours of continuous learning CL activities to be documented in a current individual development plan IDP signed by both the employee and supervisor
Required Minimum Cybersecurity Credentials in order of precedence to qualify for the position are - Education at least one of the following i. Bachelor Degree from accredited University subject matter as listed in SECNAV M-5239.2 Appendix 4 ii. CNSSI NTSSI 4015 Systems Certifiers 4016 Risks Analysts
Certification at least one of the following CompTIA Security ce, GIAC Security Essentials Certification GSEC, Systems Security Certified Practitioner SSCP
Operating System Computing Environment Certificate Operating System Computing Environment OS CE certificate of training as dictated by the Command Cyber IT CSWF Program Manager Microsoft Windows 10 Desktop OS
A Signed Privileged Access Statement
Candidates without the required certification may be placed into this job but must obtain the required certification s within 6 months of appointment failure to obtain this requirement will result in termination of employment
Technical Certification: MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Certification must be valid not expired as defined by the policy of the certification issuer
This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI
Preferred
Network +
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
Company data provided by crunchbase