NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 10 hours ago
SUPPORT TECHNICIAN I
Virginia Beach, VA
Full-time
Onsite
Entry Level
3+ years expNavy Exchange Service Command (NEXCOM) is seeking a Support Technician I to provide first line customer support for information systems. The role involves resolving information systems problems, managing requests for resources, and ensuring adherence to information security policies.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible corrects the problem
Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into the system and tracks status progress of open requests
Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem
Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required notifies supervisor and management of urgent or sensitive problem areas
Monitors and updates status of open trouble reports and provides feedback status to customers
May provide weekly and monthly productivity reports or assist in preparation of such reports
Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software
Perform other related duties as assigned
Qualification
Required
Incumbents of this position must be U.S. Citizens
Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software
Identifies and where possible corrects the problem
Manages and controls all requests for information systems resources by using an automated help desk tracking system
Enters all requests for resources assistance into the system and tracks status progress of open requests
Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem
Determines the nature and urgency of the problem
Refers problems to the appropriate level for resolution
Where required notifies supervisor and management of urgent or sensitive problem areas
Monitors and updates status of open trouble reports and provides feedback status to customers
May provide weekly and monthly productivity reports or assist in preparation of such reports
Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software
Perform other related duties as assigned
This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI
Earn and maintain appropriate credentials from the Cyber IT CSWF Qualification Matrix described in SECNAV M-5239.2 associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned
Per SECNAVINST 1543.2 Cyber IT CSWF individuals shall participate annually in 20 hours of continuous learning CL activities to be documented in a current individual development plan IDP signed by both the employee and supervisor
Required Minimum Cybersecurity Credentials in order of precedence to qualify for the position are - Education at least one of the following i. Bachelor Degree from accredited University subject matter as listed in SECNAV M-5239.2 Appendix 4 ii. CNSSI NTSSI 4015 Systems Certifiers 4016 Risks Analysts
Training at least one of the following
14AA - Common Submarine Radio Room CSRR Maintenance Technician
14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support ES Equipment Maintenance Technician
14CM - SSN Radio Frequency RF Equipment Technician
14HH - SSN 21 and SSN 688 Class Electronic Warfare Support ES Equipment Maintenance Technician
CYBR1005 Security Essentials
NEC 1316 AN BYG-1 V TI04 Combat Control Maintenance Technician
NEC 1319 SSGN Tactical Tomahawk Weapon System TTWCS Maintenance Technician
NEC 1346 AN BYG-1 V 9 TI-10 Combat Control Maintenance Technician
NEC 1347 AN BYG-1 V TI-12 14 Maintainer
NEC 2710 Global and Command Control System-Maritime 4.X GCCS-M 4.X System Administrator
NEC 2765 Global Command and Control System-Maritime 4.1 Increment 2 System Administrator
NEC 2766 Global Command and Control System-Maritime 4.0.3 GCCS-M 4.0.3 System Administrator
NEC 2791 Information Systems Technician IAT II
Certification at least one of the following
CompTIA Security ce
GIAC Security Essentials Certification GSEC
Systems Security Certified Practitioner SSCP
Operating System Computing Environment Certificate Operating System Computing Environment OS CE certificate of training as dictated by the Command Cyber IT CSWF Program Manager Microsoft Windows 10 Desktop OS
A Signed Privileged Access Statement
Candidates without the required certification may be placed into this job but must obtain the required certification s within 6 months of appointment failure to obtain this requirement will result in termination of employment
GENERAL EXPERIENCE - 3 years' experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical managerial or analytical work involving management information systems
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE - One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience
AND SPECIALIZED EXPERIENCE - One year of experience in the following
Technical Support experience in one or more of the following areas O S i.e. UNIX Windows XP W7 DOS Linux O S400 etc
Database Oracle SQL Server dbase Access etc
Point-of-Sale Electronic Messaging Desktop Applications Retail Financial Distribution Logistics Human Resources
Working at a technical Help Desk or in a System Support position
Utilizing automated tools for tracking and monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problem resolving metrics
SECNAV M-5239.2 DoN Information Assurance IA Workforce Manual requires that all incumbents of this position possess and maintain current two types of certifications as follows IA Certification One of the following certifications A Network Systems Security Certified Practitioner SSCP or one of the following higher level certification Security GIAC Security Essentials Certification GSEC Security Certified Network Professional SCNP Certified Information Systems Auditor CISA Certified Information Systems Security Professional CISSP GIAC Security Expert GSE Security Certified Network Architect SCNA
NEXCOM preferred certification is Network +
Technical Certification: MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Certification must be valid not expired as defined by the policy of the certification issuer
Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment failure to obtain the proper certification requirement will result in termination of employment
This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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