Compucom Staffing · 2 days ago
Level 2 Support Technician
El Paso, TX
Full-time
Onsite
New Grad, Entry Level
$18.75/hr - $27.50/hrCompucom Staffing is a provider of IT staffing services and solutions. They are currently seeking a qualified Level 2 Support Technician to provide end-user support and assist with various IT-related tasks at a client site.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
Provide support for the PC grade UPS (Uninterruptable Power Supply)
Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client
Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have own vehicle for possible driving to different locations in and around the city
Qualification
Required
Experience with Windows 10 and 11
Ticketing system experience (preferably ServiceNow)
Excellent communication and interpersonal skills
Fluency in Spanish
Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have own vehicle for possible driving to different locations in and around the city
Preferred
Experience in a manufacturing or supply chain environment
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase