denova collaborative health · 8 hours ago
Jr. Data Analyst
Hybrid Remote, Phoenix, Arizona
Full-time
Hybrid
Entry Level
1+ years expDenova Collaborative Health is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. As the Jr. Data Analyst, you will support day-to-day technology operations by assisting with troubleshooting hardware, software, and systems, ensuring employees have the necessary tools and support to work efficiently.
Health CareMedicalWellness
Responsibilities
Provide first-level technical support for hardware, software, and network-related issues
Respond to and manage IT tickets through the service desk system, escalating issues as needed
Assist with onboarding and offboarding, including equipment setup, system access, and permissions
Troubleshoot user issues related to email, printers, VPN, EHR systems, and standard business applications
Support the installation, configuration, and maintenance of laptops, desktops, phones, and peripherals
Assist with system updates, patches, and routine maintenance tasks
Document solutions, procedures, and troubleshooting steps to support IT knowledge sharing
Partner with internal teams to ensure timely resolution of technical issues
Follow security, HIPAA, and IT policies to protect sensitive information
Perform additional duties as needed to support departmental and organizational goals
Qualification
Required
High School Diploma or GED required; Associate's degree in Information Technology or related field preferred
1–2 years of experience in an IT support, help desk, or technical support role (internships count)
Basic understanding of Windows operating systems, Microsoft 365, and common business applications
Familiarity with ticketing systems, hardware troubleshooting, and user support best practices
Strong problem-solving skills with a willingness to learn new systems and technologies
Excellent customer service skills with the ability to communicate technical concepts clearly
Strong attention to detail and ability to manage multiple priorities
Ability to follow instructions, work independently with guidance, and collaborate with a team
Must uphold strict compliance with HIPAA and maintain confidentiality at all times
Preferred
Associate's degree in Information Technology or related field
Interest in healthcare IT or regulated environments
Bilingual (English/Spanish) preferred but not required
High attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment
Strong understanding of clearinghouse workflows and claim submission processes
Benefits
Comprehensive low-cost medical, dental, and vision insurance.
Generous retirement plan with a 3.5% company match.
Secure your future with both long and short-term disability options
Enjoy holiday pay, PTO, and life insurance benefits.
We offer an employee wellness program and fantastic discounts for all Denova team members.
Company
denova collaborative health
Denova Collaborative Health provides virtual medical care, addiction treatment, and employee health program services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Graham Johnson
Chief Executive Officer
George Orras, PhD, MBA, LCSW
Chief Clinical Officer
Recent News
2025-10-23
Phoenix Business Journal
2025-03-01
Company data provided by crunchbase