IS3 Solutions · 1 day ago
Technical Writer
Jersey City, NJ
Full-time
Onsite
Senior Level
5+ years expIS3 Solutions is a leading financial institution seeking a talented Technical Writer specializing in IT Network Documentation. The role involves creating clear and concise documentation for network infrastructure, collaborating with technical experts, and ensuring compliance with regulatory standards.
Cyber SecurityData CenterInformation TechnologyIT Infrastructure
Responsibilities
Work closely with network engineers and IT architects to gather information and understand the technical aspects of our network infrastructure, including routers, switches, firewalls, VPNs, and network security systems
Develop comprehensive documentation for network configurations, installation procedures, troubleshooting guides, and best practices to support network operations and maintenance
Translate technical concepts and jargon into clear, concise, and accessible documentation tailored to various audiences, including network administrators, IT support staff, and end-users
Collaborate with compliance and regulatory teams to ensure documentation complies with industry regulations, such as PCI-DSS, GLBA, and SOX, and internal security policies and standards
Create and maintain network diagrams, topology maps, and inventory lists to provide visual representations of our network architecture and aid in troubleshooting and planning activities
Participate in project meetings and technical reviews to understand project requirements and gather documentation needs, and ensure documentation is delivered on time and within scope
Conduct regular reviews and audits of existing documentation to identify areas for improvement, update outdated content, and ensure accuracy and completeness
Work closely with cross-functional teams, including network operations, IT security, and software development, to incorporate feedback and ensure documentation reflects the latest changes and updates
Stay informed about emerging technologies, industry trends, and best practices in networking and IT documentation, and proactively identify opportunities to improve documentation processes and standards
Assist in developing and delivering training materials and presentations to educate staff on network-related topics and ensure effective use of documentation resources
Qualification
Required
Bachelor's degree in English, Technical Writing, Information Technology, or related field; or equivalent work experience in the financial industry
Proven experience, 5-10 years, as a technical writer, creating documentation for IT network infrastructure, systems, or services
Strong understanding of Cisco networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching
Familiarity with network security principles and best practices, including access control, encryption, VPNs, firewalls, and intrusion detection/prevention systems
Proficiency in documentation tools and software, such as Microsoft Office Suite, Visio, SharePoint, Confluence, or MadCap Flare
Excellent writing and editing skills, with the ability to communicate complex technical information clearly and effectively to diverse audiences
Strong attention to detail and commitment to accuracy in all aspects of documentation, including grammar, punctuation, and formatting
Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects and deadlines effectively
Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with cross-functional teams and stakeholders
Preferred
Experience working in a regulated industry, such as finance or banking, and knowledge of regulatory requirements, such as PCI-DSS, GLBA, or SOX, is desirable
Company
IS3 Solutions
IS3 Solutions is an IT company that provides data centers, cloud, cyber security, IT infrastructure, and IT financing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Marshall
CEO/Managing Partner
Company data provided by crunchbase