PetScreening · 5 hours ago
IT Support Specialist
Mooresville, NC
Full-time
Hybrid
Entry Level
1+ years expPetScreening is a fast-growing pet-property tech SaaS company that aims to be the global leader in pet screening and animal validation. As an IT Support Specialist, you will support hardware and software, troubleshoot technical issues, and collaborate with teams to enhance system performance and user experience.
PetProperty ManagementSoftware
No H1B
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking
Troubleshoot and resolve technical problems promptly and efficiently, either remotely or on-site, ensuring minimal downtime and disruption to operations
Install, configure, and maintain hardware and software components, including operating systems, applications, and peripherals
Collaborate with stakeholders and team members to deploy and upgrade systems, software, and network infrastructure, following best practices and security guidelines
Monitor and maintain computer systems and network infrastructure to ensure optimal performance, security, and reliability
Create and maintain documentation, including user guides, knowledge base articles, and system configurations, to facilitate knowledge sharing and problem resolution within a ticketing system
Train end-users on basic IT procedures and best practices, empowering them to troubleshoot common issues independently
Assist in the planning and implementation of IT projects, such as system upgrades, migrations, and new technology deployments
Stay current with industry trends, technologies, and best practices in IT support and contribute to continuous improvement initiatives within the organization
Provide exceptional white-glove customer service and communication, demonstrating patience, empathy, and professionalism in all interactions with end-users and stakeholders
Qualification
Required
Proficiency in troubleshooting computer hardware, software, and networking issues is essential
Familiarity with operating systems such as Windows and macOS is required
Knowledge of common business applications and productivity tools is beneficial
Strong verbal and written communication skills are crucial for effectively communicating with end-users, colleagues, and stakeholders
The ability to translate technical jargon into layman's terms is important for providing clear instructions and assistance
Adept at diagnosing and resolving technical issues independently and efficiently
Critical thinking and problem-solving skills are essential for troubleshooting complex problems and finding innovative solutions
Ability to work in a fast-paced, dynamic environment with ambiguity
Adaptable and willing to learn new technologies and skills as needed
Flexibility in working hours and the ability to respond to urgent issues outside of regular business hours may be required
Previous experience in an IT support role is preferred, ranging from 1-3 years of experience with ticketing systems, remote support tools, and customer service
Preferred
Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related field
Experience working in growth-stage technology companies
Familiarity with Google Workspace, computer components, printer troubleshooting, and macOS
Benefits
Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
Company sponsored Life Insurance and Short Term Disability.
Optional Life Insurance and Long Term Disability Plans.
401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
Paid time off accrual beginning first day of employment
Paid holidays
Optional remote work days
Paid Family/Military/Bereavement leave
Pet friendly office
Company
PetScreening
Pet Screening provides compliance and policy management software that helps housing providers manage residents' pets and assistance animals.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$84.5MKey Investors
Guidepost Growth Equity,Volition CapitalGrotech Ventures
2025-03-06Series B· $80M
2021-06-10Series A· $3M
2019-04-01Seed· $1.5M
Leadership Team
John Bradford
CEO & Founder, PetScreening.com
Arlene Mayfield
Senior VP of Multifamily
Recent News
Crunchbase News
2025-12-04
2025-10-15
Company data provided by crunchbase