Atmosera · 4 hours ago
Cloud Support Technician - Talent Pipeline (Remote - US)
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $60K/yrAtmosera empowers businesses to redefine what's possible with modern technology and human expertise. They are seeking a dedicated and skilled Cloud Support Technician to ensure the smooth operation of clients' cloud environments, providing technical support and troubleshooting issues while delivering exceptional customer service.
Cloud ComputingConsultingCRMIaaSInformation TechnologyPaaSSoftwareTraining
Responsibilities
Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
Triage, action on and disposition telemetry alerts as they come in
Install, configure, and administer customer systems in Azure
Troubleshoot and resolve technical issues related to virtual servers and networks
Escalate complex cases to Tier-2 and Tier-3 support as needed
Perform regular reviews of systems, processes, and procedures
Document systems, processes, and procedures to maintain knowledge base
Promote best practices to enhance and improve organizational processes
Communicate technical issues and solutions to clients in clear, business-friendly terms
Interact with customers to identify IT problems and troubleshoot them efficiently
Provide regular updates to clients via email, ticketing system, and phone calls
Communicate ticket status information to all team members
Qualification
Required
Previous experience in a help desk/service desk support or systems administration role
Basic understanding of operating systems (Windows and Linux)
Familiarity with virtual servers and networking concepts
A strong desire to learn and master Azure cloud technologies
Ability to analyze and resolve technical issues effectively
A passion for problem-solving and learning new technologies
Ability to work in a fast-paced, rapidly changing environment
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical audiences
Strong customer service orientation
Ability to work collaboratively with team members and clients
Preferred
Experience supporting virtual servers and troubleshooting network issues
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
Experience reviewing technical logs and triaging telemetry alerts
Benefits
Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year.
Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests.
11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program.
Company
Atmosera
Atmosera help clients to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Seaport Capital
2013-01-22Private Equity
Leadership Team
Jon Thomsen
CEO
Recent News
2025-11-04
2025-03-06
Company data provided by crunchbase