Direct Communications · 20 hours ago
Receptionist/Customer Support Rep
ROCKLAND, Idaho, United States
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrDirect Communications is a company that has been bridging the digital divide in rural communities for over 75 years. They are seeking a Customer Support Representative who will be the face and voice of the company, assisting customers with inquiries and ensuring their satisfaction through effective communication and problem-solving.
InternetTelecommunicationsTV
Responsibilities
Respond promptly to inquiries via phone, email, and text, ensuring every customer feels heard and supported
Address billing discrepancies and technical hurdles with a focus on long-term satisfaction rather than just a quick fix
Educate customers on how to maximize their broadband experience and get the most out of our diverse product offerings
Maintain accurate records in our CRM, process payments, and collaborate across departments to ensure we’re always improving
Qualification
Required
A High School diploma (higher education is a plus!)
A tech-savvy mindset and comfort navigating Windows-based environments
Exceptional communication skills—you're as comfortable chatting in person as you are writing an email
The ability to juggle multiple tasks while keeping a cool head and a positive attitude
A genuine desire to contribute to the sustainability and growth of our rural communities
Benefits
401(k) with a 6% company match.
Generous PTO (starting at 14 days/year) plus 10 observed holidays.
Tuition Reimbursement Program for personal and professional development.
Financial wellness support and on-the-job training.
Free internet if you live within our service footprint!
Health/Dental/Vision Insurances for $1 a month!
Telehealth services and Long-term and short-term disability.
Basic Life and AD&D plus Voluntary Life and AD&D, Critical Illness, Accident, and FSA account.
Company
Direct Communications
Direct Communications is a fiber broadband company that offers high-speed internet, cable TV and telephone services to its customers.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R Michael Parrish
Chief Financial Officer
Company data provided by crunchbase