NEOGOV · 16 hours ago
Family Services Coordinator
FL, FL
Full-time
Onsite
Mid Level
$62K/yr - $97K/yr
3+ years expNEOGOV is seeking a Family Services Coordinator within the City of Fort Lauderdale's Parks and Recreation Department. The role involves assisting families in preparing cemetery arrangements and coordinating internment activities, while maintaining communication with clients and ensuring quality service levels.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Completes documents required in connection with pre-internment procedures; and providing information to families regarding cemetery policies, procedures, Florida Statutes, available product lines and services, location and costs
Meets with client families at the time of need or on a pre-arranged basis to ensure that they are presented with all options pertaining to internment, cemetery property and related merchandise, arrangements and services
Provides “on-call” and weekend duty as scheduled and required
Assist families and walk-in customers in the design and sale of memorials, monuments, private estates and benches
Provides cemetery tours and guides families that visit the cemetery to lot locations
Complete required documents, ensures proper internment verification process, and conducts blind checks in compliance with all relevant state and industry regulations and in accordance with the City’s policies and procedures
Adheres to pricing structures, completes all paperwork accurately and timely, and submits payments to the business office within required deadlines
Maintains positive and proactive communication with all external customers, team members, City Departments and Federal and State agencies to ensure a smooth service process for the family
Schedules and conducts aftercare appointments to ensure client family satisfaction
Complies with all procedures when dealing with families including handling complaints, completing post-internment service activities and performing other duties necessary to ensure quality service levels
Plans, markets, and directs business opportunities with industry representatives to encourage businesses at the cemeteries, and the retention and/or expansion of business
Participates in the development of policies and procedures relating to applicable City and State requirements
Protects confidentiality of client family information, including names and addresses of client families and other related information in compliance with The Freedom of Information and Protection of Privacy Act (FIPPA)
Attends services and visitations for client families to foster relationships, ensures excellent service and develops potential referrals
Makes presentations at the business location, client family homes and at public community events highlighting property, merchandise, services on an at-need basis and the benefits of pre-arranging property
Generates reports pertaining to internment activities, burial trends and space availability of each cemetery location
Conducts research and stays abreast of industry trends
Performs related work as required
Qualification
Required
Bachelor's Degree in Business or Public Administration, or related field
At least three (3) years of professional experience in cemetery or funeral home operations, contract administration, sales management or related field. Additional qualifying experience may substitute on a year-for-year basis for the required education
Benefits
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale!
The City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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