Baylor Scott & White Health · 1 day ago
Director Patient Experience and Survey Operations
Dallas, TX
Full-time
Onsite
Director/Executive
7+ years expBaylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals and communities. The Director of Patient Experience and Survey Operations is responsible for planning and implementing patient experience functions, including survey operations, analytics, and best practices to enhance patient care across the organization.
FitnessHealth CareMedicalSports
Responsibilities
Directs patient experience programs for BSWH
Recommends and implements strategic and operational plans and priorities for patient-centered models of care aligned to BSWH overall business objectives
Translates corporate vision into actionable priorities for regional directors and facility
Ensures that patient-facing technology and supporting content consider key aspects of health literacy, promote facilitated learning, and factor in cultural considerations
Applies informatics knowledge with an understanding of the multiple patient touch points to facilitate the development and implementation of evidence-based healthcare practices
Ensures ongoing accrediting and regulatory compliance in an environment that promotes patient safety and centeredness and optimal inclusion of loved ones as identified and directed by the patient
Ensures access to information and collection and input process for patients and families are in accordance with HIPAA and supported by HIPAA compliance
Directs the vendor relationships for all engagements related to Patient Experience
Leads and coordinates training and data access on all survey platforms and technology used by the business unit including reporting
Serves as an RCC facilitator for BSWH
Qualification
Required
Masters' or Bachelors plus 3 years of work experience above the minimum qualification
7+ years of experience in patient experience, service excellence, or related area in a healthcare system
3+ years of experience in a leadership role
Knowledge of qualitative and quantitative data analysis and interpretation
Change management and project management skills
Excellent written, verbal, and presentation skills
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience
Preferred
Clinical experience preferred
Experience leading quality improvement initiatives
Professional certification such as Certified Patient Experience Professional (CPXP) preferred
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
H1B Sponsorship
Baylor Scott & White Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (6)
2022 (5)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase