Vantage Credit Union · 1 day ago
Card Dispute Specialist
Admin Building - Saint Charles, MO 63304
Full-time
Onsite
Entry, Mid Level
$48K/yr - $52K/yr
2+ years expVantage Credit Union is seeking a Card Dispute Specialist to manage and investigate fraud cases across various channels. The role involves coordinating with law enforcement and educating employees on fraud detection and prevention.
Financial Services
Responsibilities
Manage, adjust, and document and recommend various controls to mitigate fraud across all channels including Checks, Deceased Accounts, Monetary Disputes, Debit/Credit Cards, et cetera whether by criminals, members, or VCU staff
Investigate and maintain records of all applicable fraud cases, reporting to higher agencies, when necessary, i.e., complete bond claims for fraudulent transactions as applicable for our insurance company or other forms as required third-party processors/vendors
Work to help protect members from losses related to fraud learning to recognize victims from participants
Responsible for the investigation of fraud, illegal or inappropriate activities that could result in losses or claims against the Credit Union as well as coordinate the recovery of losses due to fraud, illegal or inappropriate activities
Act as a liaison to local, state, and federal law enforcement agencies regarding issues pertaining to fraud, illegal or inappropriate activities, handle the exchange of information, and represent the Credit Union at required court appearances
Stay informed of current laws, regulations, common practices, and trends in the fraud/security investigation field including any member notifications
In coordination with the Department of Education and Development, educate Credit Union employees on how to identify and react to potential or actual fraud violation situations
Maintain market awareness regarding new and emerging fraud trends and tools/methods to detect and prevent fraud. Make recommendations to the Fraud Manager and Chief Risk Officer regarding these trends and their potential ability to overcome risks
Regularly review and investigate account alerts generated by ARCU reports, Verafin, Velera, or Mastercard
Conduct daily account activity review to identify suspicious activity. Work with members in processing required forms for card transaction fraud or disputes. Follow up on open cases as required
Process member card disputes and chargebacks, post transactions to member accounts and any general ledgers as needed. Assist with balancing and reconciling general ledger accounts as needed
Assist Fraud Specialist when necessary
Perform special tasks and projects as assigned by the Fraud Manager or Chief Risk Officer
Qualification
Required
Three or more years of job-related experience with an above average knowledge of branch operations and general knowledge of the overall financial institution operations
Knowledge of financial institution policies and procedures including applicable federal and state regulations
Experience in all areas of credit union operations and security requirements including investigative techniques and practices
Skilled in researching transactions with financial institution data systems
Thorough knowledge of banking products and services
Advanced experience with Microsoft Word, Excel, and Outlook
Minimum of two years of financial institution experience
A college degree in a business-related field or its equivalent of three to five years of financial institution experience
Attendance of banking industry schools, seminars, and workshops, as appropriate
Knowledge of applicable laws, regulations, financial services, and regulatory trends or specific knowledge of OFAC regulations and AML
An understanding of basic accounting procedures
Interested in the welfare of people
Trained or experienced in communication techniques
Experience in all areas of branch duties and operations
Company
Vantage Credit Union
Vantage Credit Union is a leading, full-service financial institution.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Acree
President & CEO
Recent News
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2026-02-04
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