Coordinated Care Alliance NY · 13 hours ago
IT Solution Center Associate
New York, NY 10018
Full-time
Hybrid
Entry Level
$30.52/hr - $31.73/hr
2+ years expCoordinated Care Alliance NY is seeking an IT Solution Center Associate to provide a wide variety of end user and technical support to all departments. The role involves responding to support requests, creating tickets, and ensuring exceptional customer service in a fast-paced environment.
Government Administration
Responsibilities
Provide timely responses to all phone calls, emails, and self-service requests for technical assistance
Create tickets, resolve issues striving for first-call resolution, work collaboratively with other IT members to resolve customer requests
Provide exceptional customer service to a remote workforce
Identify areas driving help desk call volume and work with team members to develop solutions to mitigate issues
Develop customer facing guidance on new/existing technology
Participate in orientation to introduce new employees to technology used
Provide on-call technical support on a rotational basis
Perform data-entry tasks as needed
Maintains confidentiality
Performs other duties, as assigned
Qualification
Required
A High School diploma is required
A minimum of two (2) years of experience is required
Excellent verbal, written, listening, questioning, and interpersonal communication skills
Strong working knowledge of Laptops, Cell phones (iPhone), multi-function printers, etc. is required
Must possess the ability to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met
Must possess strong customer service skills
Ability to explain technical concepts to a workforce with a diverse set of technical skills/knowledge
Must be flexible and adaptable, able to cope with unexpected events
Ability to make appropriate decisions in a dynamic and fast-paced environment with/without direct supervision
Must be able to work a schedule of 8:30 a.m. to 5:00 p.m
Report to work in-person a minimum of 4 days a week
Travel is required
Absolute sense of integrity and personal commitment to serving people with I/DD and their families
Ability to work autonomously
Demonstrate professionalism, respect, and ability to work in a team environment
Preferred
An Associate degree or a Bachelor's degree in related field and/or equivalent experience preferred
Knowledge of Windows OS, MS Office 365 suite, Adobe Acrobat, Outlook, One Drive, Laptops, Voice over IP software (RingCentral) is preferred
Company
Coordinated Care Alliance NY
Coordinated Care Alliance NY, or CCANY, was formed as a collaboration between ACANY and LIFEPlan CCO to improve quality and efficiency in administrative and support services for both Care Coordination Organizations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase