Odyssey Logistics · 5 hours ago
Customer Service Representative
Cleveland, OH
Full-time
Onsite
Entry Level
1+ years expOdyssey Logistics is a global leader in multimodal logistics that prioritizes people and innovative solutions. The Customer Service Representative is responsible for performing service functions for customers, carriers, drivers, and employees, ensuring a professional and timely service experience.
ConsultingLogisticsSupply Chain Management
No H1B
Responsibilities
Ensure safe working conditions in office and adherence to OSHA regulations
Ensure work space and office conditions maintain clean, professional appearance
Maintain databases to ensure accurate customer, vendor information is entered and current
Build computerized distribution lists
Create customer inventory activity reports
Create and distribute daily warehouse reports of material to ship
Receive products into inventory; monitor inventory, report inventory levels to customers
Assess customer needs, answer incoming calls and address complaints
Schedule all inbound and outbound truck and rail activities within the system(s)
Schedule and confirm appointments as needed
Verify and confirm pick up and/or delivery of customer product
Dispatch orders, provide paperwork and instructions to drivers, and vendors
Customer invoicing
EDI/ ASN transmissions and tracking
Coordinate and communicate with warehouse employees, other departments and divisions
Record incidents, accidents, service failures, claims
Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management
Participate in meetings and on committees as requested
ALL OTHER DUTIES AND PROJECTS AS ASSIGNED
Qualification
Required
High School Diploma or GED equivalent is required
Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute
Preferred
Associate Degree in related field is preferred
One year work history in similar role and environment is preferred
Benefits
Comprehensive health coverage
HSA contributions
A matching 401(k)
Programs designed to support your well-being and long-term success
A choice of medical plans with FSA and HSA options
Dental Insurance
Vision Insurance
Company-paid Life and Disability Insurance
401(k) Plan with Company Match
Employee Assistance Program
Company Health & Wellness Program
Discounts with Preferred Vendors
Company
Odyssey Logistics
Odyssey resolves your logistics challenges and offers adaptive multimodal logistics on a global scale.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$168.8MKey Investors
Goldman SachsLogispringTrident Capital
2017-08-30Acquired
2014-09-04Series Unknown· $40M
2014-01-28Series Unknown· $48M
Leadership Team
Raymond Maier
Exec. VP, Chief Administrative Officer, General Counsel & Secretary
Cathy P.
Executive Assistant to Chief Executive Officer
Recent News
Yahoo Finance
2024-12-28
2024-12-28
Company data provided by crunchbase