Mizuho OSI · 19 hours ago
Field Service Engineer
Syracuse, NY, US, 13201
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yr
2+ years expMizuho OSI is the leader in the markets for specialty surgery and patient positioning. The Field Service Engineer is responsible for providing technical support, repairing and servicing Mizuho products in the field throughout the United States, ensuring operational quality and safety while interacting with customers on technical matters.
BiotechnologyHealth CareManufacturing
Responsibilities
Troubleshoot, service, and repair all products that Mizuho OSI distributes to customer sites within an assigned territory
Conduct preventive maintenance as required
Support and promote company programs, contract sales, and initiatives as directed
Create and deliver accurate quotes based on company guidelines and procedures. Must clearly complete all required service documentation for regulatory requirements through company established systems and procedures
Operate systems to demonstrate equipment and to analyze malfunctions
Consult with R&D and/or Manufacturing Engineering personnel to resolve unusual problems in system operation and maintenance
Must maintain and update the CRM system as needed. Complete all paperwork in a timely manner. This is to include expense reports, training documentation and all other relevant documents
Interact across teams including but not limited to Customer Service Operations, Technical Service, Account Managers, and management, in order to meet account performance objectives and customers' expectations
May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
Must maintain and control inventory as assigned for repair purposes. This includes replenishing trunk stock (parts on hand) and keeping track of parts used from trunk stock
Train and instruct customers on the proper use of the products or other members of the department and the company, by passing along skills and information to assist them in their development and advancement either with one-on-one or with platform training skills
Perform as an independent employee who is able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. Make sound and logical decisions and to choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills
Understand Mizuho OSI's business objectives and the relationship between the Service Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements and to maintain the services and quality levels set by Mizuho OSI
Understand, follow and support Mizuho OSI's internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards)
Qualification
Required
Minimum 2 years of related experience required. Field service experience in the medical device industry preferred; alternatively, related experience in the medical industry or relevant military experience will be considered
High school diploma or equivalent is required
Ability to interpret blueprints, schematics, manuals, and other technical references
Perform work requiring advanced knowledge, defined as work which is predominantly intellectual in character and which includes work requiring the exercise of discretion and judgment
Proficiency using established service reporting computer systems interfacing with CRM systems. Ability to use basic email, word processing, and troubleshooting, computer programs
Able to provide a valid driver's license and qualify for company's auto insurance policy
Ability to travel extensively about 50% and cover the travel expenses and submit reimbursements in accordance with company policy
Ability to lift up to 50 lbs
Ability to push/pull up to 150 lbs
Must live in the designated territory of responsibility
May be required to travel outside of designated territory when requested
Ability to work nights or weekends when requested
Able to participate in required training and successfully certify on all product training
Neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others
Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact. Ability to communicate effectively with customers, employees, and other business contacts in a courteous and professional manner. Excellent verbal and written communication skills, strong presentation, project and organizational skills
Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines
Ability to clearly and effectively express oneself through written means, to properly use such technical factors as grammar, punctuation, vocabulary, and correct spelling. Able to prepare and/or write email, and reports. Ability to perform basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail
To be able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one's own work to provide for effective task performance and to plan and prioritize items to meet future demands
Ability to establish and accomplish goals independently and to function as a positive and productive team member
Benefits
Quarterly bonuses up to $15,000 annually
Comprehensive benefits package
Company vehicle
Company
Mizuho OSI
Mizuho OSI is a medical devices company offering specialty surgical tables and reusable medical products.
201-500 employees
H1B Sponsorship
Mizuho OSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (2)
2022 (8)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase