Port of Seattle · 4 days ago
Credential Center Receptionist
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
0+ years expPort of Seattle is a leader in moving people and cargo across the country and around the world. As the Receptionist at the Credential Center, you will be the first point of contact for customers needing security badges and manage the appointment systems for badging and access.
TransportationTravel
No H1B
U.S. Citizen Only
Responsibilities
You will be the point of contact for all applicants requiring identification media to obtain access to sterile and secured areas of the airport
You will be responsible for managing the office appointment and queuing systems and efficiently accommodating and distributing all appointments and walk-in services relating to badging and access
You will ensure that customers meet all Transportation Security Administration (TSA) regulated requirements prior to seeing Credential Specialists
You will review the SAFE ID Badge system for electronic application accuracy and completeness and will verify forms of identification and proof of employment prior to accepting the applicant for processing
You will professionally greet customers in-person and/or over the phone and provide high level customer service throughout the day
You will assist in providing explanations surrounding federally mandated rules and regulations as they relate to our processes
You will interpret and communicate Port policy and procedures
You will answer customer questions or will refer customers to the appropriate person or department
You will handle incoming phone calls and disseminate messages as needed
You will schedule, rebook, and assist customers with appointments using appointment software and technology
You will monitor and control appointment scheduling software
You will utilize and simultaneously manage multiple systems including an ID Management system, to ensure even distribution and tracking of customer activity among the Credential Specialists each day
You will perform a variety of office tasks as assigned including but not limited to: Answering customer emails, ordering office supplies, supply inventory, filing, reporting, stocking and operating copy/fax machines, creation of documents, and other general office duties as assigned by management
Qualification
Required
Six (6) months of excellent customer service experience in a fast-paced office environment
Proficiency in the Microsoft office suite, SharePoint, and similar systems
Strong critical thinking, research, analysis, and communication skills
Ability to analyze and resolve various issues or problems
Ability to deescalate issues by staying calm, breaking the problem down, identifying the root cause, listening attentively and applying professional judgement in making decisions
Strong customer service mindset with both internal and external customers
Ability to effectively deliver information both formally and informally at all levels of the organization, from leadership to individual contributors in both verbal and written formats
Ability to persuade and influence as needed and negotiate
Must pass a Transportation Security Administration (TSA) background check
Must pass a criminal history background check with the Federal Bureau of Investigation (FBI)
Must establish a residence in Washington state within 30 days of their first day of employment and maintain a residence in Washington State during their employment
Preferred
Familiarity with TSA regulations, 49CFR Parts 1520, 1540 and 1542 and the Airport Security Plan
Benefits
Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
Holidays – More than ten days per year to celebrate with family and friends away from work.
Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.
Company
Port of Seattle
The Port of Seattle is a public agency that controls Seattle’s seaport and airport operations.
Founded in 1911Seattle, Washington, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John van Deinse
Manager, CPO Planning & Analytics
Joshua Mandela Thomas
Senior Manager Strategic Partnerships and Data Analytics
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