NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 21 hours ago
SUPPORT TECHNICIAN I
United States-Virginia-Virginia Beach
Full-time
Onsite
Entry Level
3+ years expNavy Exchange Service Command (NEXCOM) is seeking a Support Technician I to provide first line customer support for information systems users worldwide. The role involves resolving technical issues, managing requests through an automated help desk system, and ensuring compliance with information security policies.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible corrects the problem
Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into the system and tracks status progress of open requests
Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem
Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required notifies supervisor and management of urgent or sensitive problem areas
Monitors and updates status of open trouble reports and provides feedback status to customers
May provide weekly and monthly productivity reports or assist in preparation of such reports
Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software
Perform other related duties as assigned
Qualification
Required
Must be U.S. Citizens
3 years' experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical managerial or analytical work involving management information systems
One year of experience in Technical Support experience in one or more of the following areas O S i.e. UNIX Windows XP W7 DOS Linux O S400 etc. Database Oracle SQL Server dbase Access etc. Point-of-Sale Electronic Messaging Desktop Applications Retail Financial Distribution Logistics Human Resources
Working at a technical Help Desk or in a System Support position
Utilizing automated tools for tracking and monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problem resolving metrics
Earn and maintain appropriate credentials from the Cyber IT CSWF Qualification Matrix described in SECNAV M-5239.2 associated with the specialty area and level commensurate with the scope of major assigned duties for the position
Participate annually in 20 hours of continuous learning CL activities to be documented in a current individual development plan IDP signed by both the employee and supervisor
Required Minimum Cybersecurity Credentials in order of precedence to qualify for the position are - Education at least one of the following i. Bachelor Degree from accredited University subject matter as listed in SECNAV M-5239.2 Appendix 4 ii. CNSSI NTSSI 4015 Systems Certifiers 4016 Risks Analysts
Training at least one of the following: 14AA - Common Submarine Radio Room CSRR Maintenance Technician, 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support ES Equipment Maintenance Technician, 14CM - SSN Radio Frequency RF Equipment Technician, 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support ES Equipment Maintenance Technician, CYBR1005 Security Essentials, NEC 1316 AN BYG-1 V TI04 Combat Control Maintenance Technician, NEC 1319 SSGN Tactical Tomahawk Weapon System TTWCS Maintenance Technician, NEC 1346 AN BYG-1 V 9 TI-10 Combat Control Maintenance Technician, NEC 1347 AN BYG-1 V TI-12 14 Maintainer, NEC 2710 Global and Command Control System-Maritime 4.X GCCS-M 4.X System Administrator, NEC 2765 Global Command and Control System-Maritime 4.1 Increment 2 System Administrator, NEC 2766 Global Command and Control System-Maritime 4.0.3 GCCS-M 4.0.3 System Administrator, NEC 2791 Information Systems Technician IAT II
Certification at least one of the following: CompTIA Security ce, GIAC Security Essentials Certification GSEC, Systems Security Certified Practitioner SSCP
Operating System Computing Environment Certificate Operating System Computing Environment OS CE certificate of training as dictated by the Command Cyber IT CSWF Program Manager Microsoft Windows 10 Desktop OS
A Signed Privileged Access Statement
Candidates without the required certification may be placed into this job but must obtain the required certification s within 6 months of appointment failure to obtain this requirement will result in termination of employment
Preferred
Technical Certification: MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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