Empirical · 5 hours ago
Support Specialist, Analyst, and Senior
Washington, DC, US
Full-time
Onsite
Entry, Mid, Senior Level
$46K/yr - $80K/yr
1+ years expEmpirical is looking to hire motivated Support Specialists, Support Analysts, and Senior Support Analysts to join our growing team! The role involves supporting project teams in carrying out large-scale repeatable processes in various capacities, including project coordination, quality assurance testing, and help desk support.
AnalyticsBusiness IntelligenceFinancial Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, and communications
Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development, and delivery
Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development and delivery, and foreign language translation
Qualification
Required
Bachelor's or Graduate's Degree in business or computer science, or equivalent experience
Comfortable gathering and disseminating information
Computer literacy and attention to detail
Can interface with a variety of personalities and rank-and-file employees
Dedicated to problem-solving and process analysis
Demonstrated leadership skills and able to work in a group or alone
Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance
U.S. Citizenship is contractually required
A minimum of 1 year of experience in technical support, customer service, customer training, or account management
A minimum of 2 years of experience in technical support, customer service, customer training, or account management
Experience with documentation, presentation tools, and project management tools
Excellent organization, problem-solving, and team leadership skills are required to develop and implement efficient work processes
Benefits
Competitive compensation
Bonus Program for outstanding achievements, accomplishments, and performance towards the company’s goals and objectives, as well as obtaining certifications.
Additional compensation opportunities, including employee referrals and business development bonuses.
Paid time off – 10 paid holidays and vacation / personal/sick day PTO
Competitive benefits, including health, dental, and vision.
Life and disability Insurance
Matching 401k Retirement Plan
Reimbursement for certification exams and CPE, other education opportunities, and professional association membership dues
Company
Empirical
Since 1997, Empirical has earned a reputation as a trusted advisor and reliable solutions provider to financial, IT, and program leaders across the Federal Government.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Antrium Gary Jones
President & CEO
Company data provided by crunchbase