PEAK Technical Staffing USA · 1 day ago
Technical Support/Quotation Specialist
Traverse City, MI
Full-time
Onsite
Entry Level
$28/hr - $32/hr
2+ years expPEAK Technical Staffing USA is a leader in high-performance industrial solutions, seeking a Technical Support/Quotation Specialist responsible for technical sales duties related to the internal sales function. The role involves responding to customer inquiries, providing quotes, and ensuring accurate order entry while maintaining excellent customer service.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Possess strong knowledge of the product line/brand, including pricing, delivery times, and promotions
Respond to customer requests for quotes (RFQs) and work with purchasing, production, and sales teams to ensure material costs and availability are accurate
Communicate with customers to provide information on proper product usage
Handle customer requests for replacing defective parts
Provide backup support for field service quoting and scheduling
Receive and respond to all customer inquiries, analyze requests, and resolve concerns while delivering excellent service and solutions
Answer incoming customer calls regarding order status, inventory availability, pricing, quotes, shipping, etc
Update orders and post changes related to partial shipments, price differences, and other adjustments
Authorize merchandise returns, issue credits, and prepare related documentation
Support Production and Sales Managers in meeting operational goals
Effectively communicate with internal teams to ensure customer satisfaction
Receive and process phone and email requests for purchase orders, order changes, and adjustments
Partner with the credit department to resolve disputed credit items
Provide timely feedback regarding service issues or customer concerns
Work closely with the sales team to exceed customer service expectations
Resolve client complaints and solve problems in a timely manner
Coordinate with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipments
Use the company database to retrieve and provide relevant customer information
Document all phone and email correspondence in the company database
Perform other related duties as assigned by management
Qualification
Required
High school diploma or GED
Minimum of 2 years of customer service experience, preferably in a technical or sales support environment
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
Ability to multitask, prioritize, and manage multiple customer needs in a fast-paced environment
Strong phone, email, and written communication skills
Strong organizational and time-management skills
Ability to communicate professionally with customers, coworkers, and management
Ability to meet physical job requirements with or without accommodation
Preferred
Experience with Epicor ERP or similar systems
Background in fluid power or hydraulic industries
Advanced knowledge of pricing strategies and quotation processes
Experience handling RFQs and managing customer quotations
Fluid Power Certification
Project management or related certification
Additional sales or technical certifications
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Dependent Care Savings Account (DCA)
401K plan
Paid Sick Leave
Company
PEAK Technical Staffing USA
PEAK Technical Staffing USA is a staffing and recruiting company that provides it and engineering recruiting services.
501-1000 employees
H1B Sponsorship
PEAK Technical Staffing USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Joseph V. Salvucci, Jr., MBA
Chief Executive Officer
Brad Cieslinski
Chief Financial Officer
Company data provided by crunchbase