Strive Global Events · 10 hours ago
Customer Support Manager
Nashville, TN
Full-time
Onsite
Mid LevelStrive Global Events is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. They are seeking a Customer Support Manager to lead and enhance their customer support operations, ensuring high-quality service and continuous improvement of internal processes.
Marketing & Advertising
Responsibilities
Oversee daily customer support operations and ensure service excellence
Lead, guide, and support the customer support team
Monitor performance metrics and ensure quality standards are maintained
Develop and implement efficient support workflows and procedures
Handle escalated customer inquiries with professionalism and discretion
Collaborate with internal teams to improve customer experience and operational efficiency
Prepare reports and provide insights to support decision-making
Qualification
Required
Strong leadership and organizational skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
High attention to detail and commitment to quality
Ability to work independently and as part of a team
Professional demeanor and customer-focused mindset
Benefits
Growth opportunities within the organization
Skill development and leadership exposure
Supportive and professional work environment
Stable full-time position
Opportunities to contribute to process improvement and team development
Company
Strive Global Events
At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase