Queenstown Bank · 15 hours ago
Customer Service Associate Lead / CSR (Head Bank Teller)
Easton, MD
Full-time
Onsite
Entry, Mid Level
$19/hr - $22/hr
1+ years expQueenstown Bank of Maryland is dedicated to enhancing the lives of their colleagues, customers, and community. They are seeking a Customer Service Associate Lead to provide strong leadership for Customer Service Associates, ensuring exceptional service delivery and operational excellence while overseeing daily operations of the Teller Line.
BankingFinancial Services
No H1B
Responsibilities
Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and uncovering opportunities to grow their relationships
Supervise and monitor Customer Service Associates by providing guidance and training to ensure superior service and operational excellence
Open a variety of new accounts for customers including checking, IRA’s, and CD’s; Providing information and answering questions regarding interest rates, fees, and bank policies
Handle account servicing requests including stop payment requests, wire transfers, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders
Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions
Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience
Support CSAs as needed by processing customer transactions
Follow all banking regulations, security and operational procedures to protect customers and bank assets
Make decisions when questionable items are presented for cashing
Provide support to less experienced branch staff members
Comply with and work toward branch goals to achieve or exceed branch growth potential
Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
Adheres to Company’s Safety and Security Policies and Procedures
Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer. Commitment, Teamwork, Excellence and Performance
Performs other duties as assigned by management
Qualification
Required
High school diploma or GED
One year of Teller experience and/or banking customer service required
Demonstrated understanding of branch operation activities, terminology, products, and services
Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Strong computer skills to include database and Microsoft Office
Ability to work independently and as a team member
Detail oriented
Basic math skills to include the ability to calculate interest and balance accounts
Excellent communication skills
Good organizational and time management skills
Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence
Benefits
Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
12 Paid Holidays (including Birthday)
401K retirement plan with up to a 4% Company match and immediate vesting
Tuition Reimbursement
Employer paid life insurance
Employer paid disability insurance
Voluntary life and disability insurance
Employee Assistance Program
Employee Discounts and Perks
Company
Queenstown Bank
#QueenstownBank is a community bank, serving consumer and business needs since 1899.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Deanna Lintz
Senior Vice President, Chief Retail Banking Officer
Recent News
Maryland Daily Record
2026-01-02
Company data provided by crunchbase